Sr. Systems Administrator

• Jun 2020 - Present

Sr. IT Client Systems Engineer

• Jul 2019 - Jun 2020

Working with the Client Engineering team, provide subject matter expertise for Sound Transit’s SCCM infrastructure. Directly involved with planning and implementation of software management policies within the organization. Also administer Microsoft Azure and Exchange cloud infrastructure and manage Adobe Creative Cloud packages. Key Accomplishments: • Developed a migration plan from Office 2016 and on-premises Sharepoint to cloud-based Office 365 and Sharepoint Online. Created Office 365 deployment packages and implemented a transition to Microsoft Teams. • Created automatic deployment rules to facilitate patching of Microsoft SQL Servers and resolved a long-standing issue with cumulative updates. Show less

Desktop Administrator

• Feb 2012 - Mar 2019

Responsible for the administration of all user-facing systems, including desktops, application servers, terminal servers, print/file servers, and thin clients. Managed antivirus, IDS, and web content filters. Monitored system operations in WhatsUp. Wrote process automation scripts. Responded to tier 3 escalations from the Help Desk. Provided emergency after-hours support for all hospital systems. Key Accomplishments: • Designed and implemented SCCM infrastructure from scratch with a single management point and multiple distribution points to deploy OS images, software, and patches across 3 campuses and multiple clinics. • Built a unified desktop image that accommodated all departments and hardware types without requiring separate task sequences or driver packages. Customization of individual machines was accomplished via the UDI wizard (for Help Desk deployments) or by OU (for re-imaging). • Implemented fully automated patch management for all servers and workstations throughout the organization on a staggered reboot schedule. • Created a dynamic script library that could deploy and configure applications completely silently with no downtime, no reboots, and without requiring any user interaction or awareness. • Created internal cybersecurity policy using Group Policy to lock down security-sensitive settings, AppLocker whitelists to allow only authorized applications, and BitLocker encryption for all hard drives Show less

Systems Engineer

• Apr 2011 - Nov 2011

Provided managed IT services for multiple clients, including network architecture, system administration, desktop support, and technology procurement. Responsible for installation, maintenance, and administration of network equipment, server and desktop computer hardware, and peripherals. Key Accomplishments: • Created an MDT/LiteTouch image to enable rapid deployment of new PCs to two medical providers in the area, reducing the standard deployment time from a week to two days. • Built a Windows domain for a large local auto dealership to facilitate automated backups of their service and warranty departments between sites, and to secure their network to accommodate their BYOD employment model. Show less

IT Support Engineer

• Jul 2009 - Feb 2011

Provided help desk telephone support and field services support for scientists and staff at the laboratory. Responsible for diagnosing software problems, reimaging workstations, assisting with setup and teardown of testing labs (including servers and network infrastructure), enforcing security policies, and responding to cybersecurity threats. Key Accomplishments: • Created an isolated instrument controller subnet that adapted specialized scientific equipment to the strict federal security requirements of the laboratory’s network. • Cultivated extremely positive working relationships with key personnel at the Applied Process Engineering Laboratory (APEL) and became the principal support person for that building by their request. Show less

Software Developer

• Sep 2005 - Dec 2008

Wrote and maintained financial services software for a credit union core data processor. Primary area of development was MS SQL-based database applications using C++ with a secondary focus on .NET-based reporting applications using C#. Key Accomplishments: • Fully automated nightly end-of-day and end-of-month processing for all full service clients by load-balancing tasks based on resource consumption. This freed the operations department from having to manually execute them serially. • Developed a SQL interface that could dynamically build and execute stored procedures, allowing many application changes to be made without having to recompile the product, and without having to redistribute binaries to clients. Show less