Experience

Commercial Cleaning Corp

• United States
• Facilities Services
• 1 - 100 Employee

• Chief Operating Officer/Integrator

  • May 2019 - Jul 2023

  Trenton, NJ As the Integrator and COO I have overall responsibility for the entire organization and the successful execution of our business plan and the profitability of our company. I am the conduit from our Visionary to the rest of our organization and turn ideas into actionable activities while holding accountable the leadership team and their respective departments. I work daily to resolve issues and identify opportunities while maintaining the integrity of our organization to our… Show more As the Integrator and COO I have overall responsibility for the entire organization and the successful execution of our business plan and the profitability of our company. I am the conduit from our Visionary to the rest of our organization and turn ideas into actionable activities while holding accountable the leadership team and their respective departments. I work daily to resolve issues and identify opportunities while maintaining the integrity of our organization to our customers while helping to promote our work throughout our territory with other business owners and leaders. - Lead the day-to-day operations of the company with P&L responsibility - Harmoniously integrate the major functions of the business (Finance, Operations, Human Resources, Administrative, Sales and Marketing) to achieve business goals - Build and ensure there is a strong team (Right People in the Right Seat) and individual accountability throughout the organization - Researching new and evolving technologies and opportunities within the industry to identify markets and competitive threats to evolve our business - Meeting regularly with the Leadership team (L10) to map out the quarterly/annual business plan and assign and track KPIs - Translate function strategy from our CEO (Visionary) into clear action plans - Leading status updates on key initiatives that map towards business objectives - Interacting with strategic customers ensuring we are "Exceeding their Expectations" Show less



Media Vision | The Conference Company

• France
• IT Services and IT Consulting

• General Manager

  • Aug 2012 - May 2019

  Greater New York City Area ·Responsible for providing leadership and direction to an Audio-Visual conferencing company, which specializes in push to talk communication equipment including; Customer Support, Product Management, Sales, Administrative Staff and Warehousing functional groups. ·Lead project manager for United Nations Capital Master Plan Project managing all infrastructure, equipment delivery, installation and commissioning and testing of conferencing and interpretation equipment installing over 3,000… Show more ·Responsible for providing leadership and direction to an Audio-Visual conferencing company, which specializes in push to talk communication equipment including; Customer Support, Product Management, Sales, Administrative Staff and Warehousing functional groups. ·Lead project manager for United Nations Capital Master Plan Project managing all infrastructure, equipment delivery, installation and commissioning and testing of conferencing and interpretation equipment installing over 3,000 devices with a budget of over $12M. ·Ensure appropriate response and resolution times are consistently met/exceeded through CRM and by providing direction on escalated issues. ·Develop and maintain relationships with “high level” accounts to foster business growth from a service delivery perspective by providing individually tailored customer sales support. Show less



Listen Technologies

• United States
• Appliances, Electrical, and Electronics Manufacturing
• 1 - 100 Employee

• Director

  • Jun 2004 - May 2012

  Bluffdale UT ·Provided senior-level leadership, vision and direction to the Support and Operations staff of an international audio manufacturing company. ·Developed and managed world-class support organization and processes, resulting in outstanding ratings on over 98.5% of customer surveys. Nominated for the 2012 rAVe Best Support Staff. ·Prepared and controlled support and operations budget to achieve overall profit objectives maintaining no more than a 3% variance over the course of my career… Show more ·Provided senior-level leadership, vision and direction to the Support and Operations staff of an international audio manufacturing company. ·Developed and managed world-class support organization and processes, resulting in outstanding ratings on over 98.5% of customer surveys. Nominated for the 2012 rAVe Best Support Staff. ·Prepared and controlled support and operations budget to achieve overall profit objectives maintaining no more than a 3% variance over the course of my career. ·Developed and cultivated relationships with strategic partners, including vendors, distributors and OEM partners resulting in 15-20% revenue growth year over year for 8 years. Show less



Kingman Inc

• Architecture and Planning

• Senior Analyst/Project Manager

  • Mar 2003 - Feb 2004

  Greater Salt Lake City Area ·Consulted on telecommunication bid proposal for the Vancouver 2010 Olympic Games. ·Led sponsor venue team in areas of strategic technology planning, operational assessment and design. ·Designed and developed requirement documents and presentations, user guides/manuals, performances aids, systems documentation, and training. Organized and wrote major user and position guides defining methods, procedures and job responsibilities. ·Designed, developed and presented group training.



Salt Lake Organizing Committee 2002

• United States
• Spectator Sports

• Venue Telecommunications Manager

  • Jan 2001 - Oct 2002

  Greater Salt Lake City Area ·Designed, implemented, and supported operations, construction and logistics for all telecommunications equipment, personnel, and services at the Snowbasin Venue required to successfully conduct Olympic and Paralympic events at the 2002 Winter Games. ·Managed and measured the development and implementation of Venue project plan, to plan, track and control the overall project, resulting in less than 1% total change orders. ·Managed, scheduled and trained 80 Telecom staff, contractors and… Show more ·Designed, implemented, and supported operations, construction and logistics for all telecommunications equipment, personnel, and services at the Snowbasin Venue required to successfully conduct Olympic and Paralympic events at the 2002 Winter Games. ·Managed and measured the development and implementation of Venue project plan, to plan, track and control the overall project, resulting in less than 1% total change orders. ·Managed, scheduled and trained 80 Telecom staff, contractors and volunteers for call center and field support resulting in no delays in training and competition. ·Single point of contact for all telecommunication related issues as they relate to the Venue and its success. ·Accountable for $3.3M budget, ensuring expenditures were managed and tracked to maximize “Value In Kind” resources resulting in returning $850K to Legacy Venues. Show less



AT&T

• United States
• Telecommunications
• 700 & Above Employee

• Manager

  • Aug 1995 - Jan 2001

  New Jersey Project manager for Disaster Recovery and OCPD Divisions