Experience

Availl

• United Kingdom
• Hospitals and Health Care
• 1 - 100 Employee

• Operations Manager

  • Jun 2021 - Present

• IT Manager

  • Aug 2020 - Present

• Finance Assistant & IT Administrator

  • Mar 2020 - Aug 2020



McDonald's

• 1 - 100 Employee

• Customer Experience Leader

  • Jun 2019 - Mar 2020

  This was a promotion from a Crew Members position to a Customer Experiece Leaders (CEL) position which was brought to me by my business manager.The main reasoning for this is due to them looking at me closely during my first 6 months of employment, they had seen a great stride in customer satisfaction and seen that my customer service skills were 2nd to none and allowed me to be put forward for the position of CEL.This process took a while to complete, however, it was to make sure that they were getting what they required from a CEL from myself and wernt going to make the wrong choice. I have been a CEL ever since and love the position due to customer interaction and satisfaction.I work with people day in day out from any age. This could be new born babys and their parents, to familys and to the elderly.The position requires alot of initiative, which I fulfill every time I am there and love to see the satisfaction of customers due to the hard work I put in to make sure everyone, including staff and customers, are happy when the come into and leave McDonalds.

• Crew Member

  • Jun 2018 - Jun 2019

  I work as a crew member and have been given good feedback on my ability to work with others and customers. My customer experience skills have been put to the test but I have persevered and have done well to get to where I am. I have been given a lot of good comments from customers and have been given praise from my managers for my work ethic and customer service skills.I have had to work well with the team and have great team skills and work well with others in high pressure environments in the job. I have also stepped up to help with the technical side of things by helping maintain and fix issues with the computer systems and other technical equipment on site to keep it up and running.



Asda

• Retail
• 700 & Above Employee

• Shop Assistant

  • Nov 2016 - Jun 2018

  I have worked here while I was at college and has been a great job! I worked hard on the shop floor making the shop look presentable for the customers and staff that flood the store.With the asda I worked at being open 24 hours, I have had to deal with all sorts of people from days to nights as I worked from 10pm-6am.I have learned the best way to deal with large stock intakes and how to work my best to get the stock out onto the shop floor. I have worked here while I was at college and has been a great job! I worked hard on the shop floor making the shop look presentable for the customers and staff that flood the store.With the asda I worked at being open 24 hours, I have had to deal with all sorts of people from days to nights as I worked from 10pm-6am.I have learned the best way to deal with large stock intakes and how to work my best to get the stock out onto the shop floor.



Fyndoune Community College

• Information Technology Technician Assistant

  • Oct 2016 - Nov 2016

  I worked with a team of technicians and work along side them to help with all technical problems that they faced on a day to day level.I was also allowed to help configure and maintain new and existing machines with their say so and inspired me to work on my own home server which I now run a domain on for my home computers. I worked with a team of technicians and work along side them to help with all technical problems that they faced on a day to day level.I was also allowed to help configure and maintain new and existing machines with their say so and inspired me to work on my own home server which I now run a domain on for my home computers.



Marriott Hotels

• United States
• Hospitality
• 1 - 100 Employee

• Food And Beverage Assistant

  • Sep 2015 - Nov 2016

  I work in a wide range of areas in the hotel, including: Bar, Restaurant, Room Service and Conference & Events. This is a job with a great demand and has caused me to become more organised at my job and at home.It has increased my people skills, on top of my previous jobs, and my ability to work well with others as we have to be well refined to get the service that the customer deserves as soon as possible.I worked days and nights, giving me the experience of the busy mornings, dealing with around 200 - 300 customers from all ages and having the hectic night life of people enjoying relaxation.I have to put myself forward to customers to make me stand out compared to the rest of the hotels in the area, making me more open to talking to the customers we have and also allowing me to be more comfortable around others. I have also gained experience in dealing with high demand through Room Service. This is due to the amount of people staying in the hotel ordering room service.



Main Road Garages

• United Kingdom
• Motor Vehicle Manufacturing

• Server Manager

  • Nov 2014 - Sep 2015

  I worked on computers at this garage and made the running of the company a lot easier in the long run. The main things i would do was to maintain the computers in the building and to make sure they were accessible at all times.I built all of the computers in the building from scratch and was very proud of this. This then led me to thinking of making a server, to interlink all the communicating computers in the offices and building, making all the files accessible from other computers.This included building and setting up the server, which i did in my own time, without pay, overnight to make sure that the running of the business was not effected by this upgrade. Once the computer was setup and running Windows Server 2008, i had to make sure that the domain controller was working and set to the other computers in the business. Once this was complete, i made all of the user accounts and made them open and accessible with Group Policies.

• Secretary

  • Nov 2014 - Sep 2015

  While working as a technician, i also was able to complete secretary jobs for the manager. This was things like: sorting files, answering phone calls, dealing with customer enquirers, booking customers in, updating the customer database and also scheduling the day.This was a hard task, however, i did get used to it very quickly due to the demand from the office i worked in and begin on the front line with customers face - to - face and over the phone. This made me very good at multi-tasking due to having to note down information of the customer and being able to make my own decisions for the company, showing initiative and dealing with pressure.