Experience

Silver & Black Telecom

• United States
• Telecommunications
• 1 - 100 Employee

• Owner

  • Mar 2003 - Present

  Silver & Black Telecom is a privately owned company based in Fremont CA. We have proudly served the San Francisco Bay Area since 2003. Our primary business is the installation and repair of both VoIP and traditional Business Telephone Systems and the structured cabling that the systems require. 📞 Call us today: 510-279-9411 or message me on Linkedin to learn about our competitive pricing! Don't just take our word for it! Take a look at what others have to say ⭐⭐⭐⭐⭐: “Silver & Black Telecom has worked with my agency for a few years now and has helped us downgrade as well as upgrade our telecom systems. Providing ergonomic solutions and being honest about pricing and the needs that best suit OUR Company’s needs not THEIR sales quota. They have handled multiple issues for us as well as handling phone issues that even when they found it wasn't their equipment hustled the telephone carrier to step up and fix the issues in a timely manner. As an Ambulance company any interruption in service could mean a life in jeopardy and Kevin’s staff has made sure in the 10 plus years we've been doing business together we haven't lost one yet! Use these guys it’s worth it!” Andrew Thomas Operations Manager, WestMed Ambulance Service “Kevin is the ultimate professional. He worked through my problem and solved it in record time with a courteous demeanor and wonderful wit while I fumbled through getting the information he needed from me. If you are used to customer service like the good ole days, he's your man. He knows his stuff.” Deb Higgins President, Higgins Capital Show less



Executone / Staples Communications / NextiraOne

• Tech Service III

  • Mar 1998 - Jan 2002

  Staples hired me specifically to handle one particular customer, the Fremont Unified School District (FUSD). FUSD was comprised of 32 locations, which included schools and different types of administration and maintenance buildings. However, this particular customer had a multitude of different types of telephone systems, none of which I was formally trained, and they were all tied together through the District Office. FUSD’s maintenance contract was worth approximately $100,000.00 annually and it was my sole responsibility to keep them satisfied and the systems up and running in proper working condition. I was able to accomplish this task, and year after year Staples Communications was able to count on their maintenance contract renewal while I was assigned as their technician. Show less



Ontrak Systems Inc

• United States
• Semiconductor Manufacturing

• Telephone Technician II

  • Apr 1995 - Mar 1998

  Managed a Northern Telecom Meridian 1, Option 61C digital telephone system. Performed Adds, Moves, and Changes per departmental management teams. Managed a Northern Telecom Meridian 1, Option 61C digital telephone system. Performed Adds, Moves, and Changes per departmental management teams.



General Telephone of California

• Telephone Technician

  • Apr 1982 - Feb 1991

  My introduction to customer service began in 1982 when I secured my first telecom job. I was hired by the telephone installation and repair department, at GTE of California. I learned very quickly that GTE in Los Gatos, as a company, had one of the worst reputations for servicing their customers imaginable. Since our department met the customers, face to face, on a daily basis, it was our responsibility to change the customer’s perception. As a result, I received many customer recognition letters throughout my tenure with GTE. Most of these letters commended me for my customer service skills and my “can do attitude” to get the job done right. Once I left GTE I spent the next decade moving from one telephone technician position to another. One of the stops along the way was with Executone / Staples Communications. Show less