Kevin Sheehan

Service Desk Manager at Wheaton College
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Contact Information
us****@****om
(386) 825-5501
Location
Wheaton, Illinois, United States, US
Languages
  • English Native or bilingual proficiency
  • Spanish Limited working proficiency
  • Tagalog Limited working proficiency
  • French Elementary proficiency
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Credentials

  • ITIL Foundation Certificate in IT Service Management
    AXELOS Global Best Practice
    Jul, 2016
    - Sep, 2024
  • HDI Desktop Support Manager
    HDI
    Jun, 2018
    - Sep, 2024

Experience

  • Wheaton College
    • United States
    • Higher Education
    • 700 & Above Employee
    • Service Desk Manager
      • Jun 2022 - Present
  • Church of the Resurrection, Wheaton
    • United States
    • Religious Institutions
    • 1 - 100 Employee
    • Executive Pastor of Staff and Children's Ministries
      • Jul 2021 - Jul 2022

    • Children's Pastor
      • Jun 2019 - Jun 2021

    • Workspace Service Manager
      • Feb 2016 - Jun 2019

      Provides leadership and operational management for the team that supports employee computer hardware and software, campus printing, and user accounts and permissions. This includes desktop strategies, problem management, needs analysis, evaluation and recommendations of new technologies, and equipment standards.

    • IT Support Specialist (Special Projects)
      • Aug 2012 - Feb 2016

      Provided Tier 3 desktop support and problem management. Completed special projects, including:- Migration from Windows XP to Windows 7.- Windows 7 Imaging and Deployment using SCCM- Software and Driver Packaging for SCCM Deployment- iFolder to Box Migration

    • IT Support Specialist (Student Supervisor)
      • Jul 2007 - Jul 2012

      • Supervised day-to-day operation of front level help desk.• Hired, trained, and managed a crew of 15-20 student technicians.• Developed and maintained training resources for student technicians, including an online resource site.• Provided second-tier technical support for educational institution.

  • Communication First
    • 1 - 100 Employee
    • Research Assistant
      • Jul 2006 - Jul 2008

      • Researched recent articles in academic journals to be referenced in the seventh edition of the communication textbook A First Look at Communication Theory published by McGraw Hill. • Edited drafts of textbook chapters and provided feedback for revisions. • Compiled textbook index. • Researched recent articles in academic journals to be referenced in the seventh edition of the communication textbook A First Look at Communication Theory published by McGraw Hill. • Edited drafts of textbook chapters and provided feedback for revisions. • Compiled textbook index.

Education

  • Trinity International University
    Master of Divinity (MDiv), Divinity/Ministry
    2012 - 2018
  • Wheaton College
    Bachelor of Arts (B.A.), Communication, Spanish
    2003 - 2007

Community

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