Kevin Scott
Director, Culture and Learning at Vacatia- Claim this Profile
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Bio
Gerard Ng
Kevin is simply the most welcoming and most open manager. When I first joined, given I was an International Student status merging into the bustling San Francisco, Kevin gave me the most support and encouragement someone could get. Not only were he positive and motivated among an unionized environment and the daily unique challenges of a Housekeeping Operation, he also lead well, by saying that, for example, especially seeing him leading the briefing with all the Housekeeping laides everyday, people just naturally like him. I am very proud to have learned and work hard together with Kevin at the W San Francisco.
Brian Aker
Kevin and I worked together at the Westin St. Francis and I was always amazed by his exceptional passion for taking care of not only the guests, but also his fellow colleagues. He is a true leader in all aspects and always proves to have an abundance of energy and drive.
Gerard Ng
Kevin is simply the most welcoming and most open manager. When I first joined, given I was an International Student status merging into the bustling San Francisco, Kevin gave me the most support and encouragement someone could get. Not only were he positive and motivated among an unionized environment and the daily unique challenges of a Housekeeping Operation, he also lead well, by saying that, for example, especially seeing him leading the briefing with all the Housekeeping laides everyday, people just naturally like him. I am very proud to have learned and work hard together with Kevin at the W San Francisco.
Brian Aker
Kevin and I worked together at the Westin St. Francis and I was always amazed by his exceptional passion for taking care of not only the guests, but also his fellow colleagues. He is a true leader in all aspects and always proves to have an abundance of energy and drive.
Gerard Ng
Kevin is simply the most welcoming and most open manager. When I first joined, given I was an International Student status merging into the bustling San Francisco, Kevin gave me the most support and encouragement someone could get. Not only were he positive and motivated among an unionized environment and the daily unique challenges of a Housekeeping Operation, he also lead well, by saying that, for example, especially seeing him leading the briefing with all the Housekeeping laides everyday, people just naturally like him. I am very proud to have learned and work hard together with Kevin at the W San Francisco.
Brian Aker
Kevin and I worked together at the Westin St. Francis and I was always amazed by his exceptional passion for taking care of not only the guests, but also his fellow colleagues. He is a true leader in all aspects and always proves to have an abundance of energy and drive.
Gerard Ng
Kevin is simply the most welcoming and most open manager. When I first joined, given I was an International Student status merging into the bustling San Francisco, Kevin gave me the most support and encouragement someone could get. Not only were he positive and motivated among an unionized environment and the daily unique challenges of a Housekeeping Operation, he also lead well, by saying that, for example, especially seeing him leading the briefing with all the Housekeeping laides everyday, people just naturally like him. I am very proud to have learned and work hard together with Kevin at the W San Francisco.
Brian Aker
Kevin and I worked together at the Westin St. Francis and I was always amazed by his exceptional passion for taking care of not only the guests, but also his fellow colleagues. He is a true leader in all aspects and always proves to have an abundance of energy and drive.
Experience
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Vacatia
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Technology, Information and Internet
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1 - 100 Employee
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Director, Culture and Learning
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Aug 2022 - Present
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KG Unlimited
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United States
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Construction
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Managing Partner
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Jan 2021 - Sep 2022
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Mainsail Lodging & Development
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United States
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Hospitality
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100 - 200 Employee
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General Manager - Epicurean Hotel, Autograph Collection
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Jul 2017 - Dec 2020
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Provenance Hotels
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United States
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Hospitality
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1 - 100 Employee
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General Manager
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Sep 2013 - Nov 2016
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JdV by Hyatt
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United States
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Hospitality
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100 - 200 Employee
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Director of Operations
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May 2012 - Sep 2013
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Off the Grid
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Events Services
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1 - 100 Employee
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Market Director
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Mar 2011 - May 2012
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W Hotels
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Hospitality
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700 & Above Employee
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Business Travel Sales Manager
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Jun 2009 - Mar 2011
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Starwood Hotels & Resorts Worldwide, Inc.
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Hospitality
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700 & Above Employee
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Rooms Manager
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Oct 2008 - Jun 2009
Responsible of for the Style and Welcome Office departments. Raised our Guest Satisfaction Index at the Welcome Office to the highest scores seen in two years. YTD CPOR is below optimal for the Rooms Division. Responsible of for the Style and Welcome Office departments. Raised our Guest Satisfaction Index at the Welcome Office to the highest scores seen in two years. YTD CPOR is below optimal for the Rooms Division.
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W Hotels
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Hospitality
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700 & Above Employee
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Director of Style
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Feb 2008 - Oct 2008
Oversee the development and training of the Style Department including managers, supervisors and Talent.Raised our Guest Satisfaction Index scores to the highest in hotel history. (9.28 Cleanliness of Room/Bath and 9.24 Cleanliness of Hotel)
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Assistant Director of Style
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Oct 2007 - Feb 2008
Oversee the development and training of the Style Department including managers, supervisors and Talent.Labor and productivity YTD are in line with our goal of 0.91 for the department.Responsible for the project management of the WORLD Team, the hotel's green team. Lead Green Belt for Six Sigma Council in 2007.
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Talent Coach
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Sep 2006 - Oct 2007
Completed daily responsibilities which include opening the house, room inspections and managing labor.Controlled inventory for the department and YTD saved $4,000 with new process. Part of the project management team that completed room renovation.
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The Westin St. Francis San Francisco on Union Square
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United States
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Hospitality
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1 - 100 Employee
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SPG Services Manager
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Feb 2006 - Sep 2006
Worked closely with the LRA accounts of the hotel to ensure their satisfaction.Developed VIP/SPG program that increased the matrix Satisfaction with SPG Benefits from 7.5 to 8.0.
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Front Desk Manager
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Aug 2004 - Feb 2006
Managed a team of 25 union associates on a daily basis.Controlled room inventory for a 1,200 room hotel.Built up business traveler rewards program for frequent stay guests.Increased early departure and late check out revenue by $15,000 over the course of one year.
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Rooms Management Trainee
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Jun 2004 - Aug 2004
Rotated between departments to gain understanding of each department responsibilities.
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Education
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Michigan State University
Bachelor of Arts, Hospitality Business
Community
