Experience

Central County Emergency 9-1-1

• United States
• Public Safety
• 1 - 100 Employee

• Assistant System Administrator

  • Dec 2015 - Present

• Quality Assurance Manager

  • Apr 2013 - Dec 2015

  As a Quality Assurance Manager I achieved many quality assurance objectives by contributing information and analysis to strategic plans; prepared and completed quality action plans and collaborated with other members of management to develop project schedules and resource allocation for quality assurance related activities. I was trusted as a liaison for new agencies coordinating their response plans and secondary notification processes and policies.

• Dispatcher

  • Mar 2001 - Apr 2013

  Served as a full-time Fire and EMS Dispatcher, performed Quality Assurance by reviewing random calls totaling 3% of the call volume and assisting in review of inquiries from user agencies. This includes not only the review of calls but analysis and recommendation for follow up activity with staff to ensure customer concerns and issues were addressed.



St Charles County - Dispatch and Alarm

• Supervisor

  • Aug 1999 - Feb 2001

  Assisting in the upgrade of an alarm center with no computers to a center with a fully computer aided dispatch system (Tritech) was one of my biggest accomplishments as a Supervisor with St. Charles County. I was also responsible for managing a team of employees and reviewing their performance. I was trained as an EMD-Q, and assisted a team of three in performing Quality Assurance for 13 fire and ambulance districts. Assisting in the upgrade of an alarm center with no computers to a center with a fully computer aided dispatch system (Tritech) was one of my biggest accomplishments as a Supervisor with St. Charles County. I was also responsible for managing a team of employees and reviewing their performance. I was trained as an EMD-Q, and assisted a team of three in performing Quality Assurance for 13 fire and ambulance districts.



City of Tulsa

• United States
• Government Relations Services
• 700 & Above Employee

• Fire Dispatcher/Supervisor

  • May 1990 - Jun 1999

  Managed a team of employees ranging in size of 6-10 employees. Responsibilities included Quality Assurance, discipline, and performance reviews.Certified Training Officer. Responsible for training approximately 5 new employees in area of Fire Dispatch each year.Drafted weekly schedules for a department of over 80 employees, filled overtime on a daily basis to ensure proper shift coverageManaged a team of employees ranging in size of 6-10 employees. Responsibilities included Quality Assurance, discipline, and performance reviews.