Experience

UCB

• United States
• Financial Services
• 100 - 200 Employee

• Agente de cobros

  • May 2021 - Present

  Manage portfolio of consumers, doing proper follow up according to records on file. Negociations skills overcoming customer objections to get them into a payment plan or paying in full. Manage portfolio of consumers, doing proper follow up according to records on file. Negociations skills overcoming customer objections to get them into a payment plan or paying in full.



HP

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Empleado de Back Office

  • Feb 2020 - May 2021

  SAP specialist, complete orders and introduce information manually on the app. Checking data and completing the missing information such as serial numbers, carriers that system cannot do for itself also reporting issues through Outlook to supervisors. Use of EXCEL to have and inventory of companies worked already to create pivots reflecting orders completed to show the results on a graphic

• Telefonista

  • Feb 2020 - Apr 2021



NETCOM Business Contact Center

• Costa Rica
• Telecommunications
• 300 - 400 Employee

• Asesor financiero

  • Jun 2019 - Nov 2019

  Provide an excellent customer service under the strong security guideline been very detailed oriented. Attending fraud cases and giving special support through apps or websites. Offer to customers a good service by informing about new services and emphasize on the benefits. Provide an excellent customer service under the strong security guideline been very detailed oriented. Attending fraud cases and giving special support through apps or websites. Offer to customers a good service by informing about new services and emphasize on the benefits.