Student

• Feb 2023 - Present

Call Center Support Representative

• Apr 2009 - Sep 2022

Assisted customers with billing inquiries, resolving doubts and concerns regarding their bills in a timely and professional manner. Conducted troubleshooting to identify and resolve issues with customers' cell phones, providing accurate diagnoses and effective solutions. Maintained a high standard of quality in customer interactions, ensuring customer satisfaction and loyalty. Demonstrated adaptability and versatility by assuming additional responsibilities within the organization. Temporarily served as a trainer, imparting product knowledge and customer service skills to new hires, ensuring a smooth onboarding process. Acted as a mentor to guide and support new team members, contributing to their professional development and fostering a collaborative work environment. Successfully excelled in various roles and responsibilities during the 13 years of employment with the company. Show less