Kevin Ridings Zúñiga

Técnico de soporte de TI at CoopeJudicial R.L.
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Contact Information
us****@****om
(386) 825-5501
Location
San Jose, Costa Rica, CR

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Bio

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Credentials

  • ITIL V4
    Intuition Learning Solutions
    Jun, 2022
    - Oct, 2024
  • IT and Network Support Specialist Technician.
    Tecmedia IT Academy
    Feb, 2016
    - Oct, 2024

Experience

  • CoopeJudicial R.L.
    • Costa Rica
    • Banking
    • 1 - 100 Employee
    • Técnico de soporte de TI
      • Nov 2021 - Present

      In this position I was in charge of providing support in the IT area to an entire building, responsible for any event that may happen, attention to requests and incidents, handling of inventories of computer equipment, support for applications and printers, management of Antivirus console Symantek, Manage Engine Help Desk Management, Office 365 Administrator Management, configuration of equipment in Cisco Call Manager, Review of events in Solar Winds, backup and maintenance of computer equipment, management of Active Directory Show less

  • NETCOM
    • Brunei Darussalam
    • Computer and Network Security
    • 1 - 100 Employee
    • Helpdesk Agent
      • Feb 2018 - Oct 2021

      Support of the internal client of the BCR, in this case focused on Firewall permission management, Active Directory management, incident resolution, providing permissions and privileges, software installations, direct assistance with the Bank client and supplier companies, knowledge of VMware, ticket management and Cisco software like Jabber and WebEx, remote assistance, troubleshooting with printers, troubleshooting in Windows environment, review of permissions and computer security. Support of the internal client of the BCR, in this case focused on Firewall permission management, Active Directory management, incident resolution, providing permissions and privileges, software installations, direct assistance with the Bank client and supplier companies, knowledge of VMware, ticket management and Cisco software like Jabber and WebEx, remote assistance, troubleshooting with printers, troubleshooting in Windows environment, review of permissions and computer security.

  • Teleperformance
    • United States
    • Outsourcing and Offshoring Consulting
    • 700 & Above Employee
    • Technical Support and Customer Service Agent.
      • Feb 2017 - Oct 2017

      In my technical support role ,I provided assistance to the customers with any technical problem, guide them in step by step, quickly adapting to their way of working and to their behaviors, always focused in reach their satisfaction and with the objective of Sucesfully solve their problems. I was the responsible of trobleshoot Directv problems related to the customer Cable TV and Internet , as well checking the equipment status , Hard Drive , and any issue that they could have with the services and the equipment , scheduling technician visits and sending upgrade equipment. I manage to achieve to be the role model of QA review calls , and a top performer agent several times. Show less

Education

  • Universidad Tecnológica Costarricense
    Bachelor's degree, Tecnología/Técnico de ingeniería informática
    2018 - 2023

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