Experience

KATIEJAKES BAR AND GRILL, INC.
• United States
• Restaurants
• 1 - 100 Employee
• Assistant Manager

  • Apr 2023 - Present


Mountain Plumbing Products

• United States
• Manufacturing
• 1 - 100 Employee

• Customer Service / Technical Support Representative

  • Aug 2021 - Apr 2023

  Answering phone calls from clients to solve disputes. Accurately logged tickets and emails through outlook and zendesk, following up with clients with ETAs. Live chat support to clients. De-escalating customers to solve disputes. Provided technical assistance to clients with our products, troubleshooting issues and filling out tickets on their behalf to get the fixes they need. Answering phone calls from clients to solve disputes. Accurately logged tickets and emails through outlook and zendesk, following up with clients with ETAs. Live chat support to clients. De-escalating customers to solve disputes. Provided technical assistance to clients with our products, troubleshooting issues and filling out tickets on their behalf to get the fixes they need.



City Lights Cocktail Lounge

• United States
• Hospitality

• Manager

  • Jun 2018 - Mar 2020

  Accurately reconciled and recorded all shift sales, daily cash drawer, credit card depositsManaged the inventory control process - usage and ordering of both inventory and suppliesManaged all social media marketing - promoting live entertainmentAssisted in preparing standard operating procedures for employees processesResolved disputes between staff, contractors, and customers

• Security Guard

  • Jan 2018 - Jun 2019

  Responsible for checking patrons for: ID’s, weapons, alcohol before entering the establishment. Minor cleaning details including: cleaning the bathroom, wiping up spills, taking out the trash. Responsible for making sure employees got to their cars safely after a shift. Determined whether or not a person needed to be cut off due to unruly behavior / overly intoxicated. Responsible for helping the bartenders change kegs.De-escalating customers to solve disputes.