Kevin Rayford
Operations Specialist at Mortgage Bankers Association- Claim this Profile
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Topline Score
Bio
Credentials
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Certified Payroll Professional (CPP)
Ashworth CollegeJan, 2021- Nov, 2024 -
CPR/first aid
American red crossJun, 2018- Nov, 2024
Experience
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Mortgage Bankers Association
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United States
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Banking
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200 - 300 Employee
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Operations Specialist
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Mar 2023 - Present
Working closely with the head of operations assisting with day-to-day operations of the office. Aiding in identifying opportunities for operations improvements. Supporting various teams with preparing materials for major conferences. worked closely with the head of operations to conduct large shipments of conference materials inbound and outbound. Managed inventory for several departments and teams. Greets clients with courtesy and announces their arrival to the necessary departments. Handles incoming calls on a multi-line phone system and directs them to the correct staff member while answering general information questions as required. Setting up the conference room and managing conference room setup for staff. Coordinated with vendors and resolved issues. Used numerous tools to execute print needs such as PC (Adobe, Photoshop, Microsoft Office), copiers, printers, scanners, folding machines, laminators, paper cutters, etc. Utilized UPS and USPS services to provide customers with their shipping needs. Show less
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Office of the Attorney General for the District of Columbia
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United States
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Legal Services
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200 - 300 Employee
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Office Support Specialist
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Jan 2022 - Present
Respond to a variety of service ticket requests. OAG staff will submit work order requests using a work order management system. The contractor shall retrieve the proposals and take the necessary action to respond to the request. Training will be provided to the contractor by SSD staff. Plan or assist with coordinating a variety of office functions such as, but not limited to procurement of supplies and equipment, printing, facilities management, security, property management, records management, mail service, facilities, equipment maintenance, transportation, office relocations, moving, and space management. Prepare correspondence and reports, including statements of work, spreadsheets, and analytical reports. Participate in developing and implementing program goal-setting activities and on project teams to review and establish policy, procedures, and pieces of training or carry out initiatives and programs. Provide advice and assistance to managers, supervisors, and employees on specific aspects of administrative and management matters; devise and implement new policy and procedures; perform studies, and review operations. Make recommendations on administrative programs and procedures along with researching and assisting in the implementation of executive instructions and guidelines for use across the Agency for resources and employee/administrative support Show less
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The Mark
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Washington DC-Baltimore Area
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Community Manager
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Aug 2021 - Present
Ensure all visiting guests follow The Mark guest policy by ensuring all guests properly sign in via iPad. Keep the front desk clean and organized. Notify members of any food deliveries and couriers. Track, audit, and organize keys collected and distributed. Maintain files virtually and physically. Schedule meetings and maintain calendars for conference rooms. Prepare communications, such as memos, emails, invoices, reports, and other correspondence. Ensure all visiting guests follow The Mark guest policy by ensuring all guests properly sign in via iPad. Keep the front desk clean and organized. Notify members of any food deliveries and couriers. Track, audit, and organize keys collected and distributed. Maintain files virtually and physically. Schedule meetings and maintain calendars for conference rooms. Prepare communications, such as memos, emails, invoices, reports, and other correspondence.
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Wagtime
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Washington D.C. Metro Area
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Front Office Manager
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Jul 2010 - Mar 2021
Reporting to management and performing administrative tasks Answering telephone calls, as well as screening and forwarding calls. Scheduling and confirming appointments, meetings, and events. Welcoming and assisting visitors in a friendly and professional manner. Handling basic inquiries and sorting mail. Copying, scanning, and filing documents. Monitoring office supplies and ordering replacements. Keeping the reception area tidy and observing professional etiquette. Performing other administrative tasks, if required. Show less
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CVS Pharmacy
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United States
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Pharmaceutical Manufacturing
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700 & Above Employee
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Pharmacy Technician
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Oct 2008 - Jan 2013
Manage answering multiple phone lines, ascertaining the nature of calls to refer caller to the appropriate department/person and direct/take messages when needed. Highly effective in managing multiple work areas within the department, while maintaining a well-organized environment. Process and issue insurance claims which requires detail information for the data base tracking system. Responsible for providing excellent professional customer service to all patients and health care providers. Ensures the accuracy and availability of all prescription during the processing phase in a timely manner. Independently train and educate new hires on the company policies and procedures. Flexible in providing support within the company departments upon request. Responsible for collecting data and analyzing all information to properly prepare the appropriate reports. Show less
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Education
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Penn Foster
Certification, Billing and coding -
Penn Foster