Director of IT Operations

• Feb 2022 - Present

Head Of PMO/IMO

• Dec 2019 - May 2020

• Led digital transformation efforts through the implementation and deployment of the Project and portfolio management platform • Introduced due diligence process governance • Introduced integration governance and M&A playbook to provide a framework for execution • Supported executive team through due diligence efforts of a sizeable transaction • Led the successful integration planning and execution for most recent acquisition • Led digital transformation efforts through the implementation and deployment of the Project and portfolio management platform • Introduced due diligence process governance • Introduced integration governance and M&A playbook to provide a framework for execution • Supported executive team through due diligence efforts of a sizeable transaction • Led the successful integration planning and execution for most recent acquisition

VP of Integration and Strategic Initiatives

• Dec 2016 - Jul 2019

• Helped the organization achieve growth objectives, more than doubling total revenue through the alignment and execution of acquisitions and post close integration. • Enabled the CEO and Private Equity sponsor in navigating the Acquisition process by developing deal rationale, organizational alignment strategy, and followed through the execution of 4 acquisitions. • Led corporate transformation strategy including business process alignment, architecture, and implementation of core systems (including ServiceNow, Microsoft Dynamics, and Salesforce) to establish a scaleable growth platform. • Led executive and corporate communications aligning corporate strategy across the business. • Ushered all aspects of the business critical ServiceNow implementation as a key initiative from vendor negotiation, partner selection, system architecture and execution of the project overseeing internal and external teams. Introduced and designed custom solutions not native to the platform ultimately establishing a market advantage for the company. • Proven track record of driving alignment and execution of post-merger integration activities across an entire portfolio, optimizing corporate execution strategies leveraging cross-departmental teams to accelerate the integration process. • Created acquisition deal decks for the board of directors, executive team, and investors. These presentations included end to end due diligence analysis and executive briefings including SWOT, operations, legal, financial, risk, synergies, integration, and valuation analysis. • Developed an integration strategy and formalized an integration playbook to maximize value realization through a common approach for all deals post close. Show less

Vice President of Operations

• Dec 2015 - Dec 2016

• Demonstrated ability to drive operational maturity in technology operations. • Accountable to align service delivery resources to meet budget, revenue, profit, and growth targets. • Increased organizations top line revenue and profitability through strategic alignment between executive stakeholders, agile tactical decision making, and the ability to rollout various technologies/solutions into our service delivery ecosystem and and integrate with core processes.

Director of Service Delivery

• Jun 2014 - Dec 2015

• Accountable for the successful delivery of services across three divisions; managed services, professional services, and hosted services. • Responsible for portfolio management and the execution of strategic initiatives • Provided leadership and guidance in developing the corporate business continuity plan and responding to client inquiries• Led disaster recovery and incident response planning efforts and developed documentation and testing procedures, consulted and responded to client inquiries• Responsible for the development and oversight of Corporate Security Policy and the launch of a security training platform to meet PCI DSS, GLBA, HIPAA, 201 CMR 17.00 and SAS 70 requirements• Responsible for integration and supportably of new services including desktop as of a service• Led strategic initiatives including the upgrade and optimization effort of Corporate IT Solutions primary business application. Show less

Director of Professional Services

• Jul 2012 - Jun 2014

• Successfully and profitably led and developed a Professional Services business unit over $3M+ in services revenue annually; directly managing 10+ staff on the project management and engineering teams, in addition to as many as 30 contract resources. • Reported portfolio financial health to executive management including profitability, utilization, and program resource forecasting costs.• Responsible for hiring, mentoring, and developing the project management team.• Recruited and developed highly talented engineers for the virtualization, storage, systems, and networking practices.• Responsible as the Sr. Project Manager for strategic clients and projects and the successful implementation of more than 25 strategic project initiatives. Show less

Sr. Project Manager

• Feb 2011 - Jul 2012

• Successfully managed the implementation of over 175 projects, discoveries, onboardings, and audits.• Defined, implemented, and developed all service oriented operational processes to align with project management and industry best practices.• Developed organizational process assets including knowledge management, tools, and documentation increasing consistent, effective, and efficient service delivery.• Successful implementation of over 25 mission critical projects contributing over 4.5 million dollars in revenue. Show less

Service Delivery Project Manager

• May 2009 - Feb 2011

• Managed on-boarding projects for more than 25 customer implementations, balancing as many as 8 projects concurrently.• Manage the complete project lifecycle for on-boarding customers and implementations.• Responsible for the service lifecycle management; operations, and customer satisfaction of 150+ customers.• Coordinated the successful completion, delivery, and operational alignment with the Cisco and Avaya Channel Partner Audits for Master Managed Services Certifications.

Project Coordinator

• May 2008 - May 2009

• Managed a comprehensive portfolio of as many as 47 infrastructure upgrade and implementation projects concurrently, with a combined value of approximately $350,000 in professional services. • Managed over 100 projects in less than a year while meeting or exceeding customer expectations and timelines on 94% of engagements, and ensuring project completion under budget on 95% of engagements. • Managed general support Time and Material engagements, prioritized and escalated high impact issues, and facilitated resource alignment to satisfy customer needs. • Assisted Project Controller with portfolio and knowledge management by developing and utilizing in depth knowledge of Changepoint (IT portfolio management software).• Played a key role in regularly leading daily project status meetings for the Project Management team, reviewed resource allocation provided visibility into the forecast, and controlled changes on the engineering schedule for the team. Show less

Operations Analyst

• May 2006 - May 2008

•Analyze financial data for Architecture Services and created a summarized yearly financial report with Microsoft Excel for senior management. •Created Architecture Services consultant utilization reports using Microsoft Excel Pivot Tables for senior management, giving management the information needed to supervise consultants on an individual and weekly basis. •Conducted research projects for management including an competitive analysis, analysis of Map Mash Ups and AJAX technology, and RIA technology (Rich Internet Applications) •Managed inventory assessment project, using the company SharePoint site to create an computer inventory tracking form Show less