Experience

Vampy

• Philippines
• Outsourcing and Offshoring Consulting
• 1 - 100 Employee

• Lead Generation Specialist

  • Jan 2022 - Present

  Responsible for selling corporate products or services . I'm also responsible for developing phone based revenue generation by establishing ongoing rapport with existing and potential customer using excellent telephone sales and communications skills. Reaching business targets through creation of sales leads, initiation of prospect calls, answering incoming calls from prospective clients and following up on leads.

• Mortgage Loan Processor

  • May 2020 - Dec 2021

  In charge of gathering the necessary paperwork and documentation required for someone to apply for a loan. Their duties include carefully reviewing mortgage applications to confirm that all essential fields have been filled out, organizing additional application materials and submitting applications on schedule.



convergys

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Customer Service Representative

  • Mar 2014 - Sep 2016

  Help clients navigate successfully through the process of selling items on the site from start to finish. Focus on details and creating experiences customers love so that eBay becomes their online shopping destination of choice. • Evaluate a member's account and situation to provide accurate information to their specific problem or concern. Reliably follow up with customers on issues that were not able to be resolved during a single contact. Be empathetic to customer concerns and display a sincere desire to serve. • Teammates operate in a fast-paced multi-channel environment including inbound and outbound phone calls. • All teammates in Selling will be asked to partner with eBay customers to help them navigate successfully challenges in completing sales and create loyalty in doing so. You will be assisting low tech customers in troubleshooting and billing invoice questions. Additional areas of support would include: listing items, selling items, registering an eBay account, basic eBay account information, My eBay, mobile apps, PayPal account linkage, forgotten user ID or password, site features, navigate and troubleshoot listing tools, listing policies, seller promotions, buyer requirements, shipping details, seller protection, credits, seller limits, business development, image troubleshooting, invoices, removed items, and returns. Show less



Sitel Group

• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Sales Support Specialist

  • Aug 2011 - Dec 2013

  Primarily provides customer service. Specific job duties include assisting in sales and answering questions about products, services, and merchandise Take Orders over the phone. Primarily provides customer service. Specific job duties include assisting in sales and answering questions about products, services, and merchandise Take Orders over the phone.

• Technical Support Specialist

  • Aug 2010 - Apr 2011

  Maintain up-to-date knowledge about ATT products and services. Respond to customer queries about ATT services, equipment, promotions, roaming and billings. Enhance customer retention and satisfaction by providing outstanding and prompt customer services. Take customer calls and complete service orders. Understand customer needs and recommend appropriate products and rate plans. Develop innovative ways to sell ATT products and services to customers. Handle customer requests for payments, activations, upgrades and other services. Address and resolve customer concerns promptly Handle large volume of customer calls efficiently. Show less