Kevin Rackley

Technical Services at Crowcon Detection Instruments Ltd.
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Contact Information
us****@****om
(386) 825-5501
Location
Greater Oxford Area, UK
Skills

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Credentials

  • CEng, MIET in Electrical & Electronic Engineering
    Institute of Engineering and Technology

Experience

  • Crowcon Detection Instruments Ltd.
    • United Kingdom
    • Appliances, Electrical, and Electronics Manufacturing
    • 100 - 200 Employee
    • Technical Services
      • Nov 2019 - Present

      Crowcon design, market, manufacture, install, commission and maintain gas detection equipment and systems worldwide. • Responsible for providing a world class Service facility to a wide and varied customer base. • Direct management of remote UK Field Service engineers, strategically located to deliver on-site services and an office based Administration function. • Achieving consistent YoY service revenue and margin growth of up to 15% pa, – through the introduction of a range of service contracts. • Management of a bespoke Engineered Systems function, comprising a multi skilled team to achieve the delivery of fully costed complex professional tenders and a full design using CAD tools. • Organising complex site installations and commissioning. • Attending high level commercial and application site meetings internationally. • Being the technical expert for both internal and external clients. • Developed successful Service Franchise agreements for agents in Poland and the Czech Republic, attending site meetings and negotiating contract terms. All responsibilities encompass a strong customer centric approach coupled with commercial acumen and a technical understanding of all bespoke engineered solutions. Show less

  • Crowcon Detection Instruments Ltd.
    • United Kingdom
    • Appliances, Electrical, and Electronics Manufacturing
    • 100 - 200 Employee
    • UK Service Manager
      • 2002 - 2019

      • Responsible for the management of the entire UK Service department. Which included field service, internal service, technical support to customers and engineers, international agent / distributor product training and a field service administration team.• Direct responsibility for achieving corporate performance and financial targets, including efficiency planning metrics and target setting, response time SLA’s for site attendance to resolve customer issues.• Introducing control measures for customer training, price setting the charges and managing the team to ensure corporate targets were met.• Exceeding financial P&L targets set in conjunction with senior management. Show less

    • General Manager (North America)
      • Feb 1999 - Jan 2002

      • Relocated to Cincinnati, USA to autonomously manage all aspects of the branch office. The office consisted of 5 direct staff as well as a complicated network of Representatives and Distributors • Directly responsible for all USA sales and Service revenue of $3m • Implemented new strategies and incentives to seek out new customers and opportunities, particularly for the fixed product range.• Travelled extensively within the county to visit customers and determine gas detection solutions, control requirements, negotiate specifications and then advise on all commercial aspects. • Responsible for leading a team to secure an extensive supply agreement with a huge pharmaceutical company. Show less

  • Crowcon Detection Instruments Ltd.
    • United Kingdom
    • Appliances, Electrical, and Electronics Manufacturing
    • 100 - 200 Employee
    • Engineering Manager
      • 1995 - 1998

      • Responsible for the design, parts procurement and manufacture of bespoke gas detection system solutions, as well as the installation, commissioning and ongoing maintenance to the Service department.

    • Field Service Engineer
      • 1992 - 1995

      Field Service role covering the whole of the UK.Commissioning, routine maintenance and repairs of Crowcon gas detection equipment throughout the UK.

  • Quantel
    • Newbury
    • Test & Development Engineer
      • 1988 - 1992

      The role involved all aspects of development and production of Detector Log Video Amplifiers (DLVA) for use in a military environment. This included using workstations running Mentor Graphics (CAD) to produce schematics and multi-layer PCB layouts. During the development stage my responsibilities included designing test equipment, writing test software using HP Basic and writing acceptance and test procedures. Once into production my involvement included testing, fault finding to component level and training & supporting the production technicians. Show less

  • UKAEA Limited
    • Harwell, Oxford
    • Electrical & Electronic Apprentice
      • 1983 - 1987

      Four year apprenticeship in Electrical and Electronic Engineering concurrent with attending a block release college course at Newbury College of Further Education. Four year apprenticeship in Electrical and Electronic Engineering concurrent with attending a block release college course at Newbury College of Further Education.

Education

  • University of Reading
    Bachelor's Degree, Electrical & Electronic Engineering / Management
    1990 - 1993

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