Experience

STELLAR SERVICES, LLC
• United States
• Facilities Services
• 1 - 100 Employee
• Applications Manager

  • Feb 2017 - Present


Guaranty Bank

• United States
• Banking
• 1 - 100 Employee

• Tech Support Analyst

  • Jun 2011 - Feb 2017

  Responded to customer issues escalated from Help Desk with minimal supervision while maintaining and updating the status in the company DKHelpdesk ticketing System. Built, configured and installed customer computers and peripherals while assisting the customer with their usages. Maintained current asset records for all related IT equipment. Listen while customers explained computer issues, anticipated and applies the correct skills to resolve the issue in a timely manner, while explaining to the customer what corrections were being made in a non-technical easy to understand manner. Responsible for troubleshooting computer related issues regarding software, hardware and peripherals in a timely manner. Built work relationships with those in other departments to aide me in effectively addressing issues and obstacles that I may not have dealt with in the past. Traveled to remote offices and locations in and out of the state to resolve computer related issues in a timely manner. Create and maintain PC Images using Symantec Ghost software. Use of Symantec Altiris appliance software. Use of Symantec SEP security software installs. Assist management in dealing with day to day operations with team members such as routing of calls to correct region and manage ticket queues for team members. Work on Wyse Thin client solutions. Use Microsoft ADUC to create and manage user accounts as well as adding and maintaining pc’s. Use of Cisco any connect vpn client installing and troubleshooting.