Information Technology Operations Manager

• Sep 2023 - Present

Information Technology Operations Team Lead

• Mar 2022 - Sep 2023

Senior System Engineer

• Jul 2020 - Mar 2022

Cloud Engineer

• Sep 2019 - Jul 2020

Senior Systems Engineer

• Mar 2019 - Sep 2019

Senior Systems Analyst

• 2017 - Feb 2019

Support sales goals by architecting systems to meet each client’s budgets and objectives. Evaluate customer needs, design complex solutions, and translate their requirements into viable architecture. Customize system features and functionality to ensure that each client is well-positioned for market success. Use VMWare VSphere to increase flexibility, improve utilization, and resolve NVIDIA grid issues. Elevate each client’s ability to manage data by integrating NetApp SANs or IBM Storwize with existing systems. Educate colleagues and technicians on best practices to support each client’s network. Protect client assets and information by deploying best-in-class security solutions. Travel as needed to troubleshoot, diagnose, and resolve issues impacting systems and servers. Minimize business disruptions by maintaining full system redundancy across multiple sites and colocations. Show less

Lead Advanced Support Engineer

• 2016 - 2017

Facilitated client success by installing, configuring, maintaining, and repairing hardware, software, and related equipment at locations across the United States. Supported clients, including 20+ using Linux servers (CentOS / Red Hat / Ubuntu), in maintaining strategic alignment between operational requirements and technical capabilities. Coached, trained, and mentored 20+ junior staff to achieve their full potential in a fast-paced work environment. Empowered end users at all levels of leadership to maximize their technology usage by streamlining processes, documenting best practices, and codifying SOPs. Expertly leveraged VMWare vSphere, VMWare ESXi, and Datastores (DAS / NAS / SAN) to increase efficiency, control costs, and protect informational integrity. Provided troubleshooting, support, and customer service to 100+ clients with varying degrees of technical aptitude, including front-line staff, departmental managers, business unit leaders, and C-suite executives. Traveled or collaborated remotely as needed to diagnose and resolve issues impacting business operations. Show less

Technical Support Analyst II

• 2013 - 2016

Served as a technical advisor and consulting expert to end users at the world’s highest-grossing law firm. Facilitated the seamless continuity of operations by maintaining Avaya phone systems, 1000+ PCs, 19 virtual Hyper-V servers, and 12 physical HP servers in peak working condition. Maintained a secure work environment by developing, implementing, and enforcing server group processes. Optimized existing policies and procedures to close performance gaps. Explained complex technical concepts to global end users in a clear, concise, and accessible manner. Coordinated logistics to move technology and equipment with minimal operational downtime. Show less

IT Site Manager

• Jan 2013 - Dec 2013

Successfully supported 300+ clients by prioritizing workflows, streamlining departmental practices, and providing world-class customer service. Installed and maintained IIS in support of custom website development. Managed Office 365, Active Directory, Cisco VoIP, and other business systems to maximize assets, improve performance, and protect informational integrity. Increased network speed and storage by planning and executing a migration from Server 2003 to 2012 Hyper-V. Show less

Solutions Consultant

• 2010 - 2013

Managed an $8M book of business to drive profitability, build strong business relationships, and improve brand positioning. Empowered 10 employees to achieve their revenue goals through hands-on training, leadership, and support. Built a culture of excellence by creating continuous improvement tools and programs. Promoted the company’s reputation for excellence by researching and resolving customer issues. Earned consistent recognition as one of the district’s top-ranked sales performers. Show less

Senior Sales Agent

• 2009 - 2010

Led strategy and personnel to achieve sales goals in a volume-driven technology department. Used a consultative approach to understand customer needs, recommend the appropriate solutions, overcome objections, and close sales. Developed performance management plans that helped elevate each team member’s product knowledge, sales capabilities, and service delivery. Led strategy and personnel to achieve sales goals in a volume-driven technology department. Used a consultative approach to understand customer needs, recommend the appropriate solutions, overcome objections, and close sales. Developed performance management plans that helped elevate each team member’s product knowledge, sales capabilities, and service delivery.

IT Site Administrator

• Jan 2006 - Jan 2009

Repaired and maintained 14 computers daily. Wrote programs daily using C++ and AutoIT script. Was in charge of image processing, OCR and Barcode creation. Required knowledge of Active Directory and Windows Server 2000/2003/2008. Continued to work with Imaging and Microfilm on a contract basis even after departure. Repaired and maintained 14 computers daily. Wrote programs daily using C++ and AutoIT script. Was in charge of image processing, OCR and Barcode creation. Required knowledge of Active Directory and Windows Server 2000/2003/2008. Continued to work with Imaging and Microfilm on a contract basis even after departure.