Kevin Quast

Water Management Specialist II at Jaytech Water Management Solutions
  • Claim this Profile
Contact Information
us****@****om
(386) 825-5501
Location
Greater St. Louis
Skills

Topline Score

Topline score feature will be out soon.

Bio

Generated by
Topline AI

You need to have a working account to view this content.
Join now
You need to have a working account to view this content.
Join now

Experience

  • Jaytech Water Solutions
    • United States
    • Chemical Manufacturing
    • 1 - 100 Employee
    • Water Management Specialist II
      • Jan 2022 - Present

  • Garratt-Callahan Company
    • United States
    • Chemical Manufacturing
    • 300 - 400 Employee
    • Territory Manager
      • Dec 2014 - Jan 2022

  • Thomson Reuters
    • Canada
    • Software Development
    • 700 & Above Employee
    • Senior Technical Learning Consultant
      • Jun 2013 - Dec 2014

    • Technical Specialist Tier 2
      • Aug 2010 - Jun 2013

      St. Louis, Mo.The largest global news agency and supplier of trading products to the financial markets; Provide an escalation path for the frontline groupAssist frontline group with advanced technical and customer service issuesManage ticket ownership and track tickets via Siebel ticketing systemEnsure that frontline support adheres to the Service Level Agreement Products SupportedReuters 3000 Xtra Power Plus Pro (a Reuters add-in for Microsoft Excel)Citrix ICA software (a third party connection software)Nortel VPN Reuters Data Backup Unit provides historical and fundamental data to the multiple applicationsReuters Eikon, Reuters Investor World News ExpressReuters Trader for CommoditiesReuters Pictures Show less

    • Team Supervisor and Technical Trainer
      • Oct 2009 - Aug 2010

      • International assignment in the Philippines• Assisted with the transition of the Technical support center• Identified common knowledge gaps among the team and conducted technical training courses to eliminate the gaps – creating stronger product knowledge and consistent understanding• Conducted side-by-side call reviews to further identify areas for improvement on an individual agent basis• Managed monthly and bi-monthly performance evaluations for direct reports

    • Technical Support Specialist
      • Aug 2007 - Aug 2010

      • Assist first-level group with advanced technical and customer service issues• Manage ticket ownership and track tickets via Siebel ticketing system• Ensure that first-level support adheres to the Service Level Agreement (SLA)• Products supported:

Education

  • University of Missouri-Columbia
    Bachelor's degree
    2001 - 2005

Community

You need to have a working account to view this content. Click here to join now