Kevin Portell
Support Analyst at Raytheon Technologies- Claim this Profile
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Topline Score
Bio
Credentials
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Apple Service Fundamentals
AppleDec, 2019- Oct, 2024 -
Designing Gamification Level 1 (Basic)
UdemyMay, 2016- Oct, 2024 -
General Assembly Front-end Development
General AssemblyDec, 2015- Oct, 2024
Experience
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Raytheon Technologies
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United States
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Aviation and Aerospace Component Manufacturing
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700 & Above Employee
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Support Analyst
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Feb 2020 - Present
At RTX I am the primary contact for the Brooklyn staff for any IT related issues. In addition I am the primary contact for all Mac related issues, acting Mac lead for the Executive Support Team, attend to Executive Support duties, test applications for Mac, escalate tickets, create documentation, and and revises processes. I have made it my personal goal of making Mac support at RTX the most robust and positive experience as I can. At RTX I am the primary contact for the Brooklyn staff for any IT related issues. In addition I am the primary contact for all Mac related issues, acting Mac lead for the Executive Support Team, attend to Executive Support duties, test applications for Mac, escalate tickets, create documentation, and and revises processes. I have made it my personal goal of making Mac support at RTX the most robust and positive experience as I can.
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Self Employed - OwlHelpIT
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New York
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Founder
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Jan 2010 - Present
I attend to the technology needs of private individuals and small businesses. My work ranges from networking, server and service management, to assistance with personal devices. In addition to break fixes I advise my client on the best solution for them and their needs. I started consulting because I believe that everyone should have access to the same level of IT that organizations do. Especially as our technology demands grow. Please feel free to email me: kevin.portell@owlhelpit.com Show less
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Valiant Technology
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United States
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IT Services and IT Consulting
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1 - 100 Employee
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Embedded Technician
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Feb 2018 - Nov 2019
At Valiant, I was an Embedded technician onsite with the client every day. I was the primary contact for around 175 individuals was responsible for delivery a high caliber of white glove costumer service, inventory management, documentation, network and server/service management, device deployment, and escalations when needed. At Valiant, I was an Embedded technician onsite with the client every day. I was the primary contact for around 175 individuals was responsible for delivery a high caliber of white glove costumer service, inventory management, documentation, network and server/service management, device deployment, and escalations when needed.
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Sinu
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United States
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IT Services and IT Consulting
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1 - 100 Employee
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IT Consultant
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Mar 2015 - Feb 2018
At Sinu I am a acting Mac Specialist. Here I have over seen Mac migrations, bring them in to Windows Domains and creating scripts to expiated roll out of software installations. I have also assisted in sharing my knowledge and training others. I have also created clean and organized documentation of environments, and software installs / configurations. My daily duties involve maintaining the functionality and reliability of networks, resolution of issues within a timely manner and overseeing projects. Show less
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Pollack, Pollack, Isaac & DeCicco, LLP
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United States
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Law Practice
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1 - 100 Employee
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IT Administrator
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Sep 2014 - Feb 2015
At PPID I oversaw the functionality and connectivity of the internal and remote offices infrastructure. In this role I maintained an aging environment and planned for the future for scalability and reliability.It was here that I gained experience with: Cisco ASA, & NEC Voice Systems, in an predominately Mac environment. In my time at PPID I assisted in the buildout of a expansion in the main office and assisted with updating information of the PPID.com blog. At PPID I oversaw the functionality and connectivity of the internal and remote offices infrastructure. In this role I maintained an aging environment and planned for the future for scalability and reliability.It was here that I gained experience with: Cisco ASA, & NEC Voice Systems, in an predominately Mac environment. In my time at PPID I assisted in the buildout of a expansion in the main office and assisted with updating information of the PPID.com blog.
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ContangoIT
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Greater new york city area
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Senior Consultant
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Mar 2014 - May 2014
Responsible for providing on going technical support of multiple clientele. Planning, and implementation of all hardware and software for clientele. While with Contango I maintained Soincwalls, various Windows servers, printers, User computers, email migrations and cabling projects. In this role I worked with; Windows Servers, Cisco Routers and Firewalls, Meraki, Windows 7, Windows 8, OSX , OS Maverick and various other technologies. Responsible for providing on going technical support of multiple clientele. Planning, and implementation of all hardware and software for clientele. While with Contango I maintained Soincwalls, various Windows servers, printers, User computers, email migrations and cabling projects. In this role I worked with; Windows Servers, Cisco Routers and Firewalls, Meraki, Windows 7, Windows 8, OSX , OS Maverick and various other technologies.
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DOOR3
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United States
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Software Development
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1 - 100 Employee
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IT Manager
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Dec 2011 - May 2013
While with DOOR3 I oversaw the functionality and reliability of a blended environment. I maintained an internal infrastructure, connectivity to clientele and a virtualized cloud environment. I was the main point of contact for all IT related instances. During my management I started planning a scalable environment and started instating a starting place for documentation, a DR plan, and procedures. In this role I worked with: network management with Active Directory, Sonicwall, HAProxy, Exchange, and VLANs, in combination with Hyper-V, Microsoft Hyper-V, AWS EC2, Symantec Backup Exec and LAMP stacks. Show less
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Vault.com
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New York, United States
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Desktop Support Technician
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Oct 2009 - Dec 2011
My primary tasks included providing application assistance/installation, system prep, virus removal, system backup and the redeployment or decommission of desktops and laptops for 100+ employees. I was the primary contact for any issues regarding our VOIP or the Cisco Unified Call Manager. During this time I assisted in supporting our internal infrastructure with Active Directory, and Exchange, and production environments using FTP, Citrix, and Red Hat. This includes deployment and installation of new servers. Show less
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Best Buy
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Retail
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700 & Above Employee
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Digital Technologies Sales Expert
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Oct 2006 - Oct 2008
I started off as an MP3 Sales Associate. After 6 months I transitioned into Digital Camera's and excelled in the department winning a local store award of Digital Imaging Team Assist. Later I was drafted into a trail program, CA: Customer Assistance. This teams was formed to be more of a personal shopper with knowledge and the capability to work in all departments. After this team was devolved my primary focus was assigned to Digital Camera and Computers. I started off as an MP3 Sales Associate. After 6 months I transitioned into Digital Camera's and excelled in the department winning a local store award of Digital Imaging Team Assist. Later I was drafted into a trail program, CA: Customer Assistance. This teams was formed to be more of a personal shopper with knowledge and the capability to work in all departments. After this team was devolved my primary focus was assigned to Digital Camera and Computers.
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Ticket Sales & Street Promoter
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Jul 2006 - Oct 2006
Responsible for the engagement of sales and the transactions resulting from those interactions. Responsible for the engagement of sales and the transactions resulting from those interactions.
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Education
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2015 - 2015
General Assembly
Certification -
2001 - 2005
Vanguard High School graduate 2005
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