Experience

Bunzl Vending Services

• Consumer Services
• 1 - 100 Employee

• Service Manager

  • Jul 2005 - Present

  • Successfully achieved and maintained SLAs on major international, national and local accounts• Achieved reduction in cost to sales ratio of 9%• Negotiated reductions in sub contractor costs to business• Consistently surpassed all revenue targets • Completed the integration of purchased companies within established procedures• Increased employee training both externally and internally• Devised service procedures for implementation of new IT system• Achieved 14% above PBIT target YTD• Increased warranty rebate by 45% Show less

• Field Technical Manager

  • Jun 2002 - Jul 2005

  • Managed two teams of 16 engineers in total within two branches, • Satisfied customer requests in cost effective manner• Assist service engineers in the field with technical issues• Completed employees’ monthly returns accurately and within prescribed time scales• Completed PPM schedule in accordance with manufacturers recommendations• Authorisation of part expenditure above agreed limits • Organised installation and removal/de-commissioning of equipment• Completed quotes for customer requests• Planned holiday and training programme Show less



Sodexo

• France
• Facilities Services
• 700 & Above Employee

• Technical Supervisor

  • Feb 2000 - Jun 2002

  Supervise a team of 6 service engineers Assist service engineers with technical issues Organise installations Liase with Sales Manger to resolve customer issues Unsure parts expenditure did not exceed budget Plan holidays and engineers training Supervise a team of 6 service engineers Assist service engineers with technical issues Organise installations Liase with Sales Manger to resolve customer issues Unsure parts expenditure did not exceed budget Plan holidays and engineers training