Experience

Park Hill School District

• United States
• Education Administration Programs
• 500 - 600 Employee

• • Dec 2016 - Present

  Provide exceptional customer service in a proactive manner for all students and staff. Train and assist users in the proper use of district technology resources. Provide technical support for students and staff on hardware, software and web-based resources. Communicate effectively with staff and students regarding technology information. Effectively diagnose and troubleshoot malfunction of hardware devices, including laptops, desktops, printers, scanners, barcode readers, digital cameras and other technology tools. Show less

• • Sep 2015 - Nov 2016

  Provide technical support for computer users via phone. Maintain/update work order system and communicate work order priority and status to end users. Effectively diagnose and troubleshoot malfunction of computer or network devices relating to user error, faulty hardware, or software/server/network issues. Communicate effectively with staff and students regarding maintenance of technology. Effectively diagnose and troubleshoot malfunction of hardware devices, including printers, scanners, barcode readers, digital cameras, etc. Disaggregate service-related data to discover trends and recommend process modifications for technology service. Actively monitor and report compliance with the district’s technology service level agreement. Lead special technology projects as required. Attend meetings and trainings as scheduled. Show less