General Manager, Global IT

• Sep 2016 - Present

Network Engineer

• Feb 2013 - Oct 2016

- Securing network systems by enforcing policies, defining and monitoring access- Design and implementation of new solutions to improving resilience of the current network- Maximizing network performance by monitoring performance 24x7- Troubleshooting network problems and outages within the LAN and WAN- Collaborating with peers on network optimisation- Configuration of firewalls to ensure network security and integrity- Project management duties to assist and deploy- Coordinate and escalate network incidents to ensure rapid response and maximum network uptime- Rack management, cable management & patching- Training of new staff- Preparation of network operation documentations- Escalation point for support staff to troubleshoot SME, Wholesale and network IP network faults- Remote and onsite support of engineers, end users and customers in emergency changes and after hours provisioning- Troubleshooting BGP, OSPF, HSRP, STP, QinQ and other related technologies

Business Support Engineer

• Apr 2010 - Feb 2013

Troubleshoot, provision Metro Ethernet, Fixed Wireless, SHDSL, ADSL2+ WAN technologies.Configure/Troubleshoot routing protocols OSPF, EIGRP, RIP, Site to Site IPsec VPN, Encrypted GRE , Split Tunnelling, DMVPN & VLAN technologies.Configure/troubleshoot Hosted-PBX, SIP trunks,Call Groups ,Auto-attendants ,Time Of Day Routing , Virtual Fax & many other VoIP features.Using Cacti to monitor networks & flow through provisioning.Following up an escalation until fault resolution.Finding SYS logs on Log server (UNIX) & resolve technical issues.Analyzing SIP & RTP traffic using Wireshark network protocol analyzer.

Business Telesales Consultant

• Oct 2009 - Apr 2010

Technical Support Officer

• Oct 2008 - Oct 2009

NSW Customer Sales & Service Representative

• Jul 2005 - Oct 2008