Experience

OSSTEM Europe

• Czechia
• Medical Equipment Manufacturing
• 1 - 100 Employee

• New Market Development Manager | Sales and Account Management | Graphic Designer

  • Jan 2022 - Present

  As a highly motivated and results-driven professional, I excel at developing new markets and driving sales growth across different sectors. Currently, I lead Osstem's new market development efforts in Europe, with a focus on selling our products to dental surgeons and clinics. Additionally, I specialize in process improvement, utilizing my expertise to restructure internal processes and drive efficiency and productivity. With a keen eye for detail and a passion for innovation, I am committed to achieving exceptional results that exceed expectations. Datas and facts is a key when analyzing a situation. Activities: 1. New Market Development Manager: - Create a new database from scratch with a high-speed efficiency rate - Utilize multiple channels to approach potential clients, including direct and indirect prospecting methods 2. Sales and Account Management: - Negotiation prior the closing of new business deals - Contracts signing - Account manager (New and existing accounts) - Use of SAP - Flexibility (Business trips, Expos) 3. Graphic Design / Social Media Management: - Create visually stunning catalogues, email campaigns, and social media content that align with Osstem's brand (Adobe) - Edit and produce videos that showcase the benefits of Osstem's products - Managing multiple social media channels to drive engagement and promote the company - Develop and execute a comprehensive social media strategy 4. Process Improvement: - Restructure internal processes to drive efficiency and productivity, resulting in cost savings and streamlined operations - Train staff on process improvement techniques and tools - Use advanced Excel functions and data analysis to identify process improvement opportunities and track progress Skills: New Market Development Team Management Sales and Account Management Graphic Design Social Media Management Process Improvement Strategic Planning Project Management Communication Collaboration Data Analysis Excel SAP Show less



AB InBev

• Belgium
• Manufacturing
• 700 & Above Employee

• Front Office Expert - CX Team

  • Feb 2020 - Dec 2021

  Pricing Master Data Expert Reporting Expert Pricing Master Data Expert Reporting Expert



Medtronic Spine & Biologics

• Medical Device
• 100 - 200 Employee

• Sales Analyst

  • Feb 2018 - Sep 2019

  - Preparation and implementation of country incentive plans.- Maintenance of sales hierarchy and preparation of changes.- Quarterly calculation of sales commission for 160 sales reps.- Liaising with finance, business, payroll to process commission payments.

• Credit and Collections Analyst

  • Jan 2016 - Jan 2018

  - Monitoring 400 accounts to identify outstanding debts.- Investigation of historical data for each debt or bill.- Strong contact with clients to encourage timely debt payments.- Resolving billing and customer credit issues.- Credit risk evaluation.- Report on collection activity and accounts receivable status.- Responsible of the weekly KPI presentation (including graphs update)- «Ideas and Improvements Team» Leader and founder of «Sports Club».

• Cash Application Specialist

  • Apr 2015 - Jan 2016

  - Daily allocations of incoming payments and invoices.- Processing on a daily basis the refunds and check cashing.- Frequent contact with our customers to request payment details.- Involved in the KPI presentation and graphics update.



BlueLink International CZ

• Czechia
• Outsourcing and Offshoring Consulting
• 200 - 300 Employee

• Customer Service Representative + Community Manager

  • Nov 2013 - Apr 2015

  - Customer support for airlines company via phone and email. - Tasks: Bookings, modifications, solving technicals issues, handling claims. - Main technical support for airport staff in case of urgency. - Trainer for «HOP Airline» customer relations on social networks. - Elected as «Best Crosser» during American Express Challenge. - Elected as «Best Agent» during the winned Best French Customer - Customer support for airlines company via phone and email. - Tasks: Bookings, modifications, solving technicals issues, handling claims. - Main technical support for airport staff in case of urgency. - Trainer for «HOP Airline» customer relations on social networks. - Elected as «Best Crosser» during American Express Challenge. - Elected as «Best Agent» during the winned Best French Customer



D-EDGE Hospitality Solutions

• France
• Hospitality
• 400 - 500 Employee

• Marketing Assistant

  • Sep 2012 - Jul 2013

  I had to take care of company newsletters and propspects in different languages. I was also responsible for company commercial database, various documents and planned the Availpro trainings for the B to B target. I had to take care of company newsletters and propspects in different languages. I was also responsible for company commercial database, various documents and planned the Availpro trainings for the B to B target.



SMC (Societe Moderne de Chemisage)

• Région de Paris, France

• Sales Representative

  • Sep 2008 - Jul 2010