Experience

Doggett - John Deere

• United States
• Machinery Manufacturing
• 200 - 300 Employee

• Territory Account Manager

  • Mar 2021 - Present

• Product Support Sales Representative

  • Mar 2017 - Mar 2021

   Communicate and work closely with the Sales, Service and Parts and John Deere personnel to ensure customer satisfaction  Answer customer questions regarding parts and service  Prepare and present repair quotes, preventative maintenance agreements and machine diagnosis to customers  Maintain good customer relations, intervene to solve problems and disputes that they may have  Work closely with Service Manger and Service Writer to open, review and invoice work orders in a timely… Show more  Communicate and work closely with the Sales, Service and Parts and John Deere personnel to ensure customer satisfaction  Answer customer questions regarding parts and service  Prepare and present repair quotes, preventative maintenance agreements and machine diagnosis to customers  Maintain good customer relations, intervene to solve problems and disputes that they may have  Work closely with Service Manger and Service Writer to open, review and invoice work orders in a timely and accurate manner  Proactively monitor customers equipment and relay any pertinent information regarding machine health  Use CRM to track customer activity including phone calls, in-person visits as well as wins and losses



Mustang Cat

• United States
• Machinery Manufacturing
• 400 - 500 Employee

• Service Supervisor

  • Mar 2015 - Mar 2017

  Tractor Field Service Supervisor 05/2016 – 03/2017  Supervise and perform day to day operations of the Field Service Department  Manage thirty-four field technicians, four dispatchers and one parts coordinator  Monitor field service expenses, technician overtime and truck fleet logistics  Address customer complaints and concerns  Ensure all invoices are collected in a timely manner Tractor Undercarriage and Weld Shop Supervisor 11/2016 –… Show more Tractor Field Service Supervisor 05/2016 – 03/2017  Supervise and perform day to day operations of the Field Service Department  Manage thirty-four field technicians, four dispatchers and one parts coordinator  Monitor field service expenses, technician overtime and truck fleet logistics  Address customer complaints and concerns  Ensure all invoices are collected in a timely manner Tractor Undercarriage and Weld Shop Supervisor 11/2016 – 05/2016  Coordinated undercarriage repairs with Mustang’s corporate headquarters and four branch locations  Maintained shop in accordance with CAT contamination guidelines  Open, edit, review and invoice work orders  Responsible for purchasing metal and welding supplies for the company  Present weekly and monthly safety topics  Analyzed ad accommodated customer requests for custom modification and repair of equipment 03/2015 – 11/2016  Scheduled technicians to expedite repairs  Managed customer relationships and expectations for work commissioned and timeframes.  Prepared and presented repair quotes for customers and product support representatives  Effectively documented shop repair statuses for managerial staff. Show less Tractor Field Service Supervisor 05/2016 – 03/2017  Supervise and perform day to day operations of the Field Service Department  Manage thirty-four field technicians, four dispatchers and one parts coordinator  Monitor field service expenses, technician overtime and truck fleet logistics  Address customer complaints and concerns  Ensure all invoices are collected in a timely manner Tractor Undercarriage and Weld Shop Supervisor 11/2016 –… Show more Tractor Field Service Supervisor 05/2016 – 03/2017  Supervise and perform day to day operations of the Field Service Department  Manage thirty-four field technicians, four dispatchers and one parts coordinator  Monitor field service expenses, technician overtime and truck fleet logistics  Address customer complaints and concerns  Ensure all invoices are collected in a timely manner Tractor Undercarriage and Weld Shop Supervisor 11/2016 – 05/2016  Coordinated undercarriage repairs with Mustang’s corporate headquarters and four branch locations  Maintained shop in accordance with CAT contamination guidelines  Open, edit, review and invoice work orders  Responsible for purchasing metal and welding supplies for the company  Present weekly and monthly safety topics  Analyzed ad accommodated customer requests for custom modification and repair of equipment 03/2015 – 11/2016  Scheduled technicians to expedite repairs  Managed customer relationships and expectations for work commissioned and timeframes.  Prepared and presented repair quotes for customers and product support representatives  Effectively documented shop repair statuses for managerial staff. Show less



Financial Solutions

• United States
• Financial Services
• 1 - 100 Employee

• Sales Assistant

  • Aug 2013 - Apr 2014

  • Scheduling follow up appointments post seminars • Responsible for contacting potential clients to verify their attendance to seminars • Made sure seminars ran seamlessly • Scheduling follow up appointments post seminars • Responsible for contacting potential clients to verify their attendance to seminars • Made sure seminars ran seamlessly



The Home Depot

• United States
• Retail
• 700 & Above Employee

• Hardware sales associate

  • Feb 2012 - Jul 2012

  • Extensive Customer Service along with product knowledge • Responsible for store readiness and maintained section • Drove sales of home depot exclusive products and gave our customers the knowledge to complete their projects • Extensive Customer Service along with product knowledge • Responsible for store readiness and maintained section • Drove sales of home depot exclusive products and gave our customers the knowledge to complete their projects



Fair Oaks Ranch Golf and Country Club

• Fine Dinning waiter, bartender, banquet server

  • Feb 2011 - Aug 2011

  • Helped organize and execute banquets and events • Provided exceptional service and experience • Set up and operated food and beverage for Golf Tournaments • Helped organize and execute banquets and events • Provided exceptional service and experience • Set up and operated food and beverage for Golf Tournaments



Texas Tech ATLC

• Student Supervisor

  • Nov 2009 - Dec 2010

  • Supervised computer labs and maintained a learning environment • Provided extensive IT knowledge • Actively provided customer service • Supervised computer labs and maintained a learning environment • Provided extensive IT knowledge • Actively provided customer service