Experience

Pleasant View, Inc.

• United States
• Health and Human Services
• 1 - 100 Employee

• Executive Director

  • 2021 - Present

  Harrisonburg, Virginia, United States



ECCO Consulting Services

• CEO

  • 2015 - Present

  Virginia Professional and Program Development Organizational Change and Improvement Leadership Enhancement Compliance Consulting



Office of Human Rights, Department of Behavioral Health and Developmental Services

• Regional Human Rights Advocate

  • 2011 - 2014

  Virginia  Oversight of regulatory compliance and patient rights for approximately 200 programs throughout Virginia.  Aided in complaint resolution for individuals and providers.  Conducted investigations of abuse, neglect, and exploitation.  Provided guidance for behavioral healthcare programs to ensure individual rights and effective service delivery.  Developed statewide guidance for all providers on use of restrictions in service delivery.  Facilitated public meetings to ensure… Show more  Oversight of regulatory compliance and patient rights for approximately 200 programs throughout Virginia.  Aided in complaint resolution for individuals and providers.  Conducted investigations of abuse, neglect, and exploitation.  Provided guidance for behavioral healthcare programs to ensure individual rights and effective service delivery.  Developed statewide guidance for all providers on use of restrictions in service delivery.  Facilitated public meetings to ensure provider and service plan compliance.  Mediated service delivery concerns between providers, placing agencies, and individuals receiving services.  Provided training on regulatory compliance. Show less



Family Solutions

• Counselor

  • 2009 - 2011

  Virginia  Development of service plans to enhance client and family success including Intensive In Home, Mental Health Support Services, and Crisis Intervention.  Implementation and support of plans to facilitate growth and development of communication and coping skillsets.  Coordination and oversight of new employee pre-service training.  Coach, mentor, role model effective strategies to promote success of families and at-risk youth.  Collaborate with other agencies and organizations… Show more  Development of service plans to enhance client and family success including Intensive In Home, Mental Health Support Services, and Crisis Intervention.  Implementation and support of plans to facilitate growth and development of communication and coping skillsets.  Coordination and oversight of new employee pre-service training.  Coach, mentor, role model effective strategies to promote success of families and at-risk youth.  Collaborate with other agencies and organizations to ensure all needs of client are maintained to promote successful outcomes. Show less



Childhelp

• Director of Residential Services

  • 2007 - 2011

  Virginia  Responsible for all program regulatory compliance.  Direction of 90 employees responsible for daily 24 hours of operation.  Preparation and maintenance of $4 million departmental budget.  Collaborate with other departments for policy and procedure development and updates to ensure best practice.  Cooridinate with Child Psychiatrist, DON, and clinical staff to ensure effective implementation of all treatment plans and medical orders.  Conduct routine needs assessments to… Show more  Responsible for all program regulatory compliance.  Direction of 90 employees responsible for daily 24 hours of operation.  Preparation and maintenance of $4 million departmental budget.  Collaborate with other departments for policy and procedure development and updates to ensure best practice.  Cooridinate with Child Psychiatrist, DON, and clinical staff to ensure effective implementation of all treatment plans and medical orders.  Conduct routine needs assessments to improve and ensure effectiveness and efficiency.  Responsible for hiring and retention measures/processes.  Collaborate with other departments to ensure best practices and quality of care, safety, business, and quality assurance measures.  Create and facilitate departmental strategic and logistical plans..  Implement quality assurance measures and assess data to determine trends and measures for department improvement.  Prepare and present written and verbal reports or improvement plans to regulatory agencies including JCAHO and DBHDS.  Member of Executive Committee responsible for leadership and direction of organization.  Provide input, programming, plans, and reports to Vice President of Operations for approval from company’s Board of Directors. Show less



Northern Virginia Training Center

• Training Coordinator

  • 2006 - 2007

  Fairfax, Virginia  Coordination and oversight of new employee pre-service training.  Developed in service trainings for middle management.  Facilitate on going mandatory employee training.  Provide individual training supports for multiple departments.  Present training in individual, and both small and large group settings.  Present modules on communication, crisis, and conflict resolution.



Childhelp

• Training Manager and Director of Residenial Services

  • 2003 - 2006

  Virginia  Oversight of on going employee training for entire agency (150 employees).  Coordinate training and meeting logistics.  Develop training materials and methods to ensure compliance, employee development, and operational goals.  Facilitated all new employee orientation.  Oversight of 70 employees providing direct care services for 63 children.  Maintain compliance with outside regulatory agencies.  Develop and present reports to leadership for strategic planning and… Show more  Oversight of on going employee training for entire agency (150 employees).  Coordinate training and meeting logistics.  Develop training materials and methods to ensure compliance, employee development, and operational goals.  Facilitated all new employee orientation.  Oversight of 70 employees providing direct care services for 63 children.  Maintain compliance with outside regulatory agencies.  Develop and present reports to leadership for strategic planning and development .  Collaborate with other departments to ensure quality of treatment plans Show less



Stafford County Public Schools

• Teacher

  • 2002 - 2003

  Stafford, Virginia  Aided and developed program and policies for special day school.  Provided SOL based instruction for 20 students in 6-8 grade.  Collaborate with community agencies to assist and support families in crisis.  Developed/facilitated monthly support group for parents of children with special needs.  Provided educational case management and reports for 10 students.  Collaborated with other members of the IEP and FAPT teams to ensure best interests of students.



Childhelp

• Activities Coordinator and Resident Manager

  • 1998 - 2002

  Virginia  Developed scheduling of all recreational programming for 57 clients.  Facilitated growth and development trainings for staff.  Directly supervised 10 employees and care of 12 children.  Monitored effectiveness of staff and provided on the job training.



Parks and Recreation, City of Virginia Beach

• Activities Coordinator and Finance Assistant

  • 1996 - 1998

  Virginia Beach, Virginia  Developed and facilitated recreational and educational activates for 120 school age children..  Processed and monitored accounts receivable.  Provided individual educational tutoring for children.  Provided written and verbal reports for programming.



US Navy

• Personnelman Third Class Petty Officer

  • 1992 - 1995

  Norfolk, Virginia  Coordinated basic human resource functions for enlisted personnel.  Tracked and monitored training and qualifications of personnel.  Provided reports on retention and transfer of personnel.  Collaborated with multiple departments to ensure safety and operations.