Experience

InSite Real Estate

• United States
• Leasing Non-residential Real Estate
• 1 - 100 Employee

• Director Information Technology Operations

  • Mar 2022 - Present

• Senior Manager Information Technology

  • Mar 2016 - Mar 2022

  Administration and configuration of the following: Dell MD1200Dell MD3200Windows Server 2012 R2 ClusteringNetwork Architecture and Design for fully redundant & disaster recovery systems Palo Alto 3020'sCisco 2960/Cisco 3560Cisco WLANOffice 365Microsoft AzureUbiquiti Unifi Access Points/WLANLync 2013

• System Administrator

  • Feb 2014 - Mar 2016



John Drake & Associates

• Oak Brook, IL

• Systems Integrator

  • 2010 - Feb 2014

  Virtual Desktop Planning, Migration/Implementation Helpdesk Support Process Documentation Administration of Active Directory, Exchange, Microsoft Lync, VSphere, ESET Antivirus Server, Windows Server 2003, 2008, Websense Web Filtering, Networker Backup Solutions Virtual Desktop Planning, Migration/Implementation Helpdesk Support Process Documentation Administration of Active Directory, Exchange, Microsoft Lync, VSphere, ESET Antivirus Server, Windows Server 2003, 2008, Websense Web Filtering, Networker Backup Solutions



TechPro

• Network Technician

  • Dec 2009 - Mar 2010

  Manage user accounts and mailboxes with Active Directory & Exchange VOIP Provisioning and Server Builds Helpdesk Support Manage user accounts and mailboxes with Active Directory & Exchange VOIP Provisioning and Server Builds Helpdesk Support



Ipiphany, LLC.

• Network Technician

  • Dec 2008 - Jul 2009

  Circuit Turn UpsVoice over IP Phone ProvisioningEdgewater Router Configuration

• Technical Support

  • Dec 2008 - May 2009

  • Facilitated 200 incoming support phones calls and opened trouble tickets.• Thoroughly gathered information on technical issues and identified possible causes.o Technical Issues Supported: Circuit failure and restoration, Cisco/LG IP phone troubleshooting, customer web portals; which enabled customers to manipulate functionality of their IP phones. • Generated reports using Microsoft Excel to evaluate case load in Salesforce. • Designed and participated best policy and procedure practices for operational efficiency improvements.• Provided close contact with customers for urgency outages and ensured estimated fix times. • Managed customer Sylantro and Lightyear web portals to troubleshoot level 1 and 2 issues and performed repairs as necessary.• Successfully preserved four clients that considered leaving IPiphany’s service which resulted in 100% client retainment worth $55,800 per year. • Reduced support cases by closing 20 trouble tickets per day. • Proactively initiated break/fixes in the system to help streamline a real-time customer service issue. Show less



TransTech

• IT Recruiter

  • 2007 - 2008