Experience

Premier Guest Services, LLC

• United States
• Hospitality
• 1 - 100 Employee

• System Administrator

  • May 2019 - Apr 2021

  Pembroke Pines, Florida Overview: Provide on site support for 30 users and remote support for 100 more Duties • Maintain PCI DSS Compliance o Completed PCI DSS checklist. o Create and publish I.T Policies related to PCI DSS 3.0 o Audit and monitor Server, Workstation and Firewall Logs o Maintain and audit Servers, Workstations and applications for PCI Compliance o Compile and submit quarterly and annual PCI Compliance certificates. • Manage Company Helpdesk o Assign and resolve… Show more Overview: Provide on site support for 30 users and remote support for 100 more Duties • Maintain PCI DSS Compliance o Completed PCI DSS checklist. o Create and publish I.T Policies related to PCI DSS 3.0 o Audit and monitor Server, Workstation and Firewall Logs o Maintain and audit Servers, Workstations and applications for PCI Compliance o Compile and submit quarterly and annual PCI Compliance certificates. • Manage Company Helpdesk o Assign and resolve tickets o Create and modify Forms and templates o User administration o Create maintenance tasks o Train users o Generate monthly performance reports • Manage company’s MS 365 tenant o Manage user accounts and mailboxes via MS 365 Portal, Exchange online or Azure Portal o Manage, Audit and resolve security Alerts o Modify policies o Generate reports o Manage License inventory • Manage Biometric and Video surveillance systems o Manage accounts associated with biometric access o Collect biometric data and create security profiles. o Monitor and manage hardware and software related to security systems o Contact Vendor for issue resolution • Network Security and Management o Performance Monitoring o Document and make changes to Network • Liaise with vendors o Request Quotes and service o Create purchase requests • Provide onsite and remote support o *Since March 2020 all user support has been remote o Provide support for Mac Users o • Create reports • Prepare laptops for new users o Installing software o Install security patches o If necessary Reinstall Operating system and applications o • Onboard and Staff Training o Create MS 365 Accounts o Create user accounts for other products and services o • Inventory management o Create and manage inventory items relating to;  Hardware (Servers, Workstations, Laptops and network equipment)  Software  Vendor Contracts • Compile and publish training material o Written Manuals o Quick user guides o Training Videos o Publish to Helpdesk knowledgebase Show less



BROWARD COUNTY HOUSING AUTHORITY (INC) (CONTRACT)

• System Administrator

  • Dec 2017 - Sep 2018

  Miami/Fort Lauderdale Area Duties: Resolving Help Desk Tickets Troubleshoot and resolve network, hardware and user issues Train staff Create training manuals Troubleshoot and resolve Issues with Emphasis Software Solutions - Elite. Where issues cannot be resolved internally they are escalated to Emphasis Software Solutions Projects: IT Governance & Policy - Research and create Policy manual for the IT Department Kiosk - Researched software vendors, created proposal and make presentation to… Show more Duties: Resolving Help Desk Tickets Troubleshoot and resolve network, hardware and user issues Train staff Create training manuals Troubleshoot and resolve Issues with Emphasis Software Solutions - Elite. Where issues cannot be resolved internally they are escalated to Emphasis Software Solutions Projects: IT Governance & Policy - Research and create Policy manual for the IT Department Kiosk - Researched software vendors, created proposal and make presentation to management for approval Website Upgrade - Work as team liaison to carry out research, compile various reports, forms and documents from the various departments involved. The documentation is then sent to the web developer to be included in the website. Data Circuit Upgrade - Ongoing LAN Guard Patch Management - Ongoing Office 365 -Ongoing Technologies used: Elite Microsoft Server 2016 Microsoft Windows 10 Microsoft Office 2010 Office 365 Microsoft Azure GFI Languard Patch Management Avaya PBX Sonicwall Firewall Show less



Market Track

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• System Administrator

  • Jan 2014 - Aug 2016

  Chicago, USA /Montego Bay, Jamaica Duties: Administration and maintenance of Windows based network consisting of: Windows Domain Controllers (MS Server 2008/2013, Active Directory), Virtual Machines (VM Ware & Microsoft Hyper V) and SQL Servers, Windows workstations (Windows XP, Windows 7/8/8.1/10) and Dell PowerVault Arrays Monitor server and backups logs Troubleshoot and resolve network issues Provide on call 24 hour support Technical Accomplishments Workstation Imaging • Create and… Show more Duties: Administration and maintenance of Windows based network consisting of: Windows Domain Controllers (MS Server 2008/2013, Active Directory), Virtual Machines (VM Ware & Microsoft Hyper V) and SQL Servers, Windows workstations (Windows XP, Windows 7/8/8.1/10) and Dell PowerVault Arrays Monitor server and backups logs Troubleshoot and resolve network issues Provide on call 24 hour support Technical Accomplishments Workstation Imaging • Create and Implement hard disk cloning policy using Acronis Image Backup and Dell KACE Domain Controller, Active Directory Migration • Backup and Migrate Windows Active Directory and services to new controllers and configure those services (Active Directory, DNS, DHCP) Show less



Discount Lumber & Hardware

• System Administrator/Operations Manager

  • Jan 2011 - Mar 2012

  Montego Bay, Jamaica Discount Lumber & Hardware 2011 - 2012 Position: Store Operations Manager/ I.T. Manager Duties: Maintenance, administration and trouble shooting of a Windows based Client/Server network Provide staff training Inventory Audit Technical Accomplishments Automated SQL Database Backups • Design and implement Automated backup strategy



SuperClubs

• Bahamas
• Hospitality
• 100 - 200 Employee

• System Administrator

  • Apr 2002 - Jan 2011

  Rio Bueno, Jamaica Duties: Provide first level onsite and remote 24/7 support for corporate users and customers. Maintenance, administration and troubleshooting of a Windows based client/server network and an Avaya PBX Training Help Desk Support Technical Accomplishments 1. AVAYA PBX and Avotus Call Accounting Installation Project Managed installation of structured cabling and VOIP PBX System • Liaise with Vender (CWJ) to discuss details and timelines of project… Show more Duties: Provide first level onsite and remote 24/7 support for corporate users and customers. Maintenance, administration and troubleshooting of a Windows based client/server network and an Avaya PBX Training Help Desk Support Technical Accomplishments 1. AVAYA PBX and Avotus Call Accounting Installation Project Managed installation of structured cabling and VOIP PBX System • Liaise with Vender (CWJ) to discuss details and timelines of project implementation • Ensure proper electrical infrastructure was installed to support PBX is in place • Oversee that proper wiring and cross connection was completed • Creation of a Dial plan • PBX programming • Training and Troubleshooting 3. Paperless Solution Project lead for Centralized Multifunction Copiers Duties: Oversee delivery and installation of equipment Conduct testing and troubleshooting sessions in order to create effective and detailed manuals Create Operation and Instruction Manuals for end user and administrators Review Billing:- After a successful implemtation monthly printing costs were reduced by over $5,000 4. SuperClubs Warehouse Oversee Structured cabling and electrical wiring, Deploy Workstation and VoIP Telephones 5. PC Imaging Designed and Implemented Workstation Cloning plan using Norton Ghost. References:- Available upon Request Show less