Experience

Achievers

• Canada
• Software Development
• 500 - 600 Employee

• Customer Success Manager

  • Sep 2023 - Present



Creyos (formerly Cambridge Brain Sciences)

• Canada
• Hospitals and Health Care
• 1 - 100 Employee

• Customer Success Manager

  • Sep 2022 - Sep 2023

  Manage a large portfolio of client relationships and ensure strong implementation results by demonstrating in-depth product and industry knowledge and driving ROI outcomes for all customers - Run onboardings and co-create success plans with individual customers as well as large teams - Build out shared team resources to create efficiencies - Collaborate with AEs to ensure smooth transition from sale to long-term lifecycle - Consistently achieved implementation rates at or above client targets in support of their patient outcome and business requirements Show less



Real Food For Real Kids

• Canada
• Food and Beverage Manufacturing
• 1 - 100 Employee

• Client Experience Manager

  • Nov 2020 - Sep 2022

  Support and lead a team of client experience coordinators to deliver excellent service to partners in the child care sectorMy focus is on developing long-term relationships, growing our business and coaching staff to set us apart as a service provider- Retain clients through proactive communication, problem-solving, and relationship management- Lead new business onboarding for partners and develop resources to ensure successful adoption of services- Forecast annual and monthly revenue with a +/- 2% variance- Motivate staff through social events, team building exercises and one-to-one performance reviews Show less

• Client Experience Team Lead and Assistant Manager

  • Sep 2016 - Nov 2020

  - Managed a portfolio of client relationships and led resolution of issues for high-touch clients- Oversaw development of online systems resulting in paperless data management to reduce team workload and improve error rates- Led yearly performance reviews and trained new client experience staff on systems and standards- Drove seasonal transitions internally and externally resulting in YoY increases in performance results



Recipe Unlimited Corporation

• Canada
• Hospitality
• 500 - 600 Employee

• Guest Experience Manager

  • Aug 2012 - Aug 2016

  Managed front-of-house and back-of-house staff during peak hours, while meeting and exceeding sales and labour targets.- Resolved challenging situations requiring a high degree of interpersonal skills and ensured high customer service standards were consistently met- Performed opening and closing duties while driving staff efficiency and proactively preparing to meet the needs of customers- Trained new staff at several locations across Ontario and instilled consistent company culture Show less

• Food Server

  • May 2008 - Aug 2012

  Worked as part of a diverse team, managing the stress of a high-pressure environment, and provided excellent customer experience in each interaction.- Multi-tasked constantly to ensure timely service for guests and clear coordination with internal front-of-house and back-of-house teams- Coached staff and held them accountable for maintaining systems and standards at all times - Achieved sales targets and drove customer engagement by building personal connections with guests Show less



University of Toronto

• Canada
• Higher Education
• 700 & Above Employee

• Residence Coordinator/Don

  • Aug 2008 - May 2009

  Responsible for the successful co-habitation and social integration of students from diverse social, economic and cultural backgrounds. - Planned large events for students both on and off campus - Mediated conflicts, while promoting values of respect and tolerance - Implemented programs to promote health and wellness - Completed a variety of administrative tasks in a timely fashion Responsible for the successful co-habitation and social integration of students from diverse social, economic and cultural backgrounds. - Planned large events for students both on and off campus - Mediated conflicts, while promoting values of respect and tolerance - Implemented programs to promote health and wellness - Completed a variety of administrative tasks in a timely fashion