Kevin O'Neill

Human Resources Training Manager at HALL Arts Hotel
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Contact Information
us****@****om
(386) 825-5501
Location
Dallas, Texas, United States, US
Languages
  • English Native or bilingual proficiency
  • Spanish Limited working proficiency
Skills

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Bio

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Credentials

  • International Hotel Management Society
    Kendall College

Experience

  • HALL Arts Hotel
    • United States
    • Hospitality
    • 1 - 100 Employee
    • Human Resources Training Manager
      • May 2023 - Present

  • Virgin Hotels
    • United States
    • Hospitality
    • 300 - 400 Employee
    • Front Office Manager
      • Oct 2021 - May 2023

  • Holiday Inn Chicago Sw-Countryside Confctr
    • United States
    • Hospitality
    • Assistant General Manager Operations
      • Jul 2020 - Jun 2021

      • Act as General Manager 3-4 days a week • Oversaw all departments such as: Accounting, HR, Rooms Division, Sales and Revenue • Performed Payroll, Budgeting, AR, New Hiring and Daily Operations • Assisted in S&M daily with room blocks, contracts, packages and rates • Act as General Manager 3-4 days a week • Oversaw all departments such as: Accounting, HR, Rooms Division, Sales and Revenue • Performed Payroll, Budgeting, AR, New Hiring and Daily Operations • Assisted in S&M daily with room blocks, contracts, packages and rates

  • The Peninsula Chicago
    • Greater Chicago Area
    • Assistant Front Office Manager
      • Jun 2019 - Jul 2020

      • Support the Director of Front Office while overseeing operations of all sub-departments within FO operations • Creating SOP’s in relations to Forbes 5-star standards • Manage and monitor feedback from guests, prompting changes in training and service styles • Executed personalized welcomes and escorted high-level VIP’s • Support the Director of Front Office while overseeing operations of all sub-departments within FO operations • Creating SOP’s in relations to Forbes 5-star standards • Manage and monitor feedback from guests, prompting changes in training and service styles • Executed personalized welcomes and escorted high-level VIP’s

  • Novotel Sydney Central
    • Sydney, Australia
    • Hotel Assistant Manager
      • Apr 2018 - Apr 2019

      • The Hotel representative in the absence of the General Manager • Responsible for day to day operations across all departments • Oversee and manage a team of 20 front office employees • The Hotel representative in the absence of the General Manager • Responsible for day to day operations across all departments • Oversee and manage a team of 20 front office employees

  • Langham Hospitality Group
    • Hong Kong
    • Hospitality
    • 700 & Above Employee
    • Night Audit Supervisor/Assistant Night Manager
      • Feb 2018 - Apr 2018

      • Acted as Duty Manager when on shift• Completing all night audit duties • Managed all departments within the hotel during shift

    • Guest Service Specialist
      • Oct 2017 - Feb 2018

      • Providing impeccable, 5-star service• Solving and handling all guests’ complaints directly at that time• Checking in and out guests as per Forbes standards

  • Cradle Mountain Lodge
    • Australia
    • Hospitality
    • 1 - 100 Employee
    • Guest Service Agent
      • Dec 2015 - Jun 2016

      - Check in/Check out efficiently - Handle customer complaints - Night Audit job roles - Check in/Check out efficiently - Handle customer complaints - Night Audit job roles

Education

  • Kendall College
    Bachelor's degree, Hospitality Administration/Management
    2014 - 2017
  • Blue Mountains International Hotel Management School
    Associate's degree, Hotel/Motel Administration/Management
    2015 - 2016

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