Director of IT

• Oct 2023 - Present

IT Service Delivery Manager

• Aug 2018 - Oct 2023

Key Skills: * Azure * MS Endpoint Manager * Intune - Setup and deployed * Conditional Access * MS Security & Compliance Center * Project Management * Office365 Tenant to Tenant Migration * Implementation of Microsoft Teams * Migration to Exchange Online * Implemented Change Management Process * Risk Management Key Skills: * Azure * MS Endpoint Manager * Intune - Setup and deployed * Conditional Access * MS Security & Compliance Center * Project Management * Office365 Tenant to Tenant Migration * Implementation of Microsoft Teams * Migration to Exchange Online * Implemented Change Management Process * Risk Management

IT Support Team Leader

• Jun 2011 - Aug 2018

Key Skills: • Management • Leadership • Mentoring • ITIL • Problem solving skills • Demonstrating empathy and understanding when dealing with a diverse range of clients • Managing a team of 9 IT Support Engineers • Supporting 900 users • Implemented ITIL • Providing First, Second and Third Line Support • Working closely with the Infrastructure and Development Team to manage incidents • Managing relationships with suppliers • Maintaining SLA matrix for the IT Service Desk • Managing the IT Service Desk call logging system • Use trend analysis to identify problem areas in daily calls • Produce and maintain IT policies • Providing a point of escalation to First/Second line. • Working with outsourced IT providers to develop and deliver IT projects • Travelling to and providing hands on support to other offices • Chairing meetings with key business stakeholders • Producing reports for Management Board • Chairing support team meetings • Produce skills matrix to identify any requirements for training within the team • Carrying out Performance Reviews • Member of the Change Management Board • Asset Management • Conducting Interviews • Organise the weekly IT Rota, ensuring that all sites have sufficient cover • Provide team training • Member of ISO 27001 security forum panel • IT board member • Implemented Follow You print Equitrac system • Planned and managed the upgraded to Windows 10 • VMware Management • Active Directory Management – Creating users, managing groups • Experience using Windows 2012, 2008 and 2003 Server and Exchange 2010\2016 • Citrix VDI Management using Citrix Studio\Director • Digital Dictation – Maintaining Bighand and WinScribe Systems • Print Server – Setting up and deploying • Managing backup servers • Experience with Windows10 and previous versions • Microsoft Office 2016 and previous versions • Imaging Computers using SCCM and WDS • Bespoke legal software including Axxia Desktop Case Management, Proclaim, Lawsoft and Laserform • Xenmobile Show less

Voluntary Work - Africa

• Jan 2011 - May 2011

Supported New Hope Orphanage in Busia Uganda. Provided IT Support to a local internet cafe that is linked to the orphanage. When I arrived, hardly any of the IT equipment was working. I was able to fix the equipment and set up a process for paying customers to use the service. This provided work to members of the community as well as providing a valuable resource for the local community. Supported New Hope Orphanage in Busia Uganda. Provided IT Support to a local internet cafe that is linked to the orphanage. When I arrived, hardly any of the IT equipment was working. I was able to fix the equipment and set up a process for paying customers to use the service. This provided work to members of the community as well as providing a valuable resource for the local community.

IT Lead Support

• Feb 2001 - Dec 2010