Kevin Ng
Engineering Support Specialist at OCBC Bank- Claim this Profile
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Bio
Credentials
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Microsoft Certified: Power Platform Fundamentals
MicrosoftJul, 2023- Nov, 2024
Experience
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OCBC
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Singapore
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Banking
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700 & Above Employee
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Engineering Support Specialist
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Nov 2022 - Present
•Manage M365 (License/Power Automate/Power Apps etc.)•Manage M365 Project (Skype to Teams Only)•Digital Solutioning (Power Platform Governance/BR4)•Automation Processes
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Digital Office Specialist
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Jul 2019 - Nov 2022
•Development of Digital Employee Experience strategy for the Digital Office•Development of new initiatives and capabilites to help improve the employee experience in the bank.•Led the digital adoption project for Bank of Singapore and international branches.•Modernization of workplace platform to M365 across Group (OCBC SG, BOS SG/HK/Dubai/PH)•Managed multiple stakeholders across both banks and a team of engineers to achieve tight project timelines and developed project management skills•Optimization of workplace technologies to enhance mobility of employeesProjects•Involved the digital adoption project for Bank of Singapore and international branches.•Involved in Azure Information Protection Labelling project. (MIP)•Involved in implementing Microsoft App Template. (Remote Support)•Involved in McAfee MVISON project for M365. (OneDrive, SharePoint Online, Teams)•Involved in Skype to Teams only Migration project.•Involved in assisting BOS application team to create and integrate application on Azure and Teams. Show less
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CTC Global Pte Ltd
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Singapore
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IT Services and IT Consulting
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200 - 300 Employee
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Desktop Support Engineer
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Jan 2018 - Jul 2019
•Basic troubleshooting. •Deploying of desktops and laptop. •Documentation of solution for issue. •Documentation of guide for the migration process.(Outlook/Teams/Skype/Applications/Mobile Iron) •Imaging of desktops and laptop to Window 10. •Setting up of mobile iron. •Plan to simplfy migration process. •Provide L1 and L2 support for VIPs and users. •Basic troubleshooting. •Deploying of desktops and laptop. •Documentation of solution for issue. •Documentation of guide for the migration process.(Outlook/Teams/Skype/Applications/Mobile Iron) •Imaging of desktops and laptop to Window 10. •Setting up of mobile iron. •Plan to simplfy migration process. •Provide L1 and L2 support for VIPs and users.
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Inland Revenue Authority of Singapore (IRAS)
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Singapore
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Government Administration
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700 & Above Employee
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Desktop Support Engineer
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Dec 2015 - Jun 2016
•Basic troubleshooting. •Deployment of desktops and laptops to users. •Involve in NAC team, help users to solve NAC issues. •Imaging of desktops and laptops to Window 7. •Provide desktop support to users. •Basic troubleshooting. •Deployment of desktops and laptops to users. •Involve in NAC team, help users to solve NAC issues. •Imaging of desktops and laptops to Window 7. •Provide desktop support to users.
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Education
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University of Wollongong
Bachelor's degree, Computer Science -
Nanyang Polytechnic
Diploma in Information Technology, Information Technology