Experience

Charter

• Canada
• IT Services and IT Consulting
• 300 - 400 Employee

• Information Technology Specialist

  • Nov 2017 - Present

  Migrate customers from the merger. Migrate customers from the merger.



Caption Colorado, a Division of VITAC Corporation

• United States
• Broadcast Media Production and Distribution
• 1 - 100 Employee

• Technical Support

  • Dec 2012 - Present

  Tier 2 Technical supervisor, manages connection accounts for The Weather channel and ESPN channels. Maintain and check reliability of SIP and VoIP connections. Work with captioners from remote locations handling time sensitive closed captioning for all government, sporting events, conferences and NEWS channels. Manage exchange server 2008 and maintains day to day office equipment. Tier 2 Technical supervisor, manages connection accounts for The Weather channel and ESPN channels. Maintain and check reliability of SIP and VoIP connections. Work with captioners from remote locations handling time sensitive closed captioning for all government, sporting events, conferences and NEWS channels. Manage exchange server 2008 and maintains day to day office equipment.



Tier 2 Tech Supervisor

• Caption Colorado

  • Dec 2012 - Present

  Handled inbound calls for technical support on network and computer issues for 600 national clients. Responded to new and current tickets using Spiceworks. Worked with real time networking issues and made sure real time captioning was reliable with broadcast companies and government contracts. Assisted to any office issues that accrued (outlook, UPS, changing tapes, installing software, setting up new laptops. Reported any contact with detailed information and escalating when needed with 400 captioners. Remote serviced captioners computers to resolve any network conflicts dealing with VPN and SIP and any other network related issues.



AppleOne Employment Services

• Other

  • Jul 2012 - Dec 2012

  Assisted in supervising corporate functions with Fun Productions. Setup and disassembled party equipment with Fun Productions. Participated in stock inventory with Nordstrom Racks. Assisted in supervising corporate functions with Fun Productions. Setup and disassembled party equipment with Fun Productions. Participated in stock inventory with Nordstrom Racks.



Mattress King

• District Manager / Sales Representative

  • May 2004 - Dec 2008

  Responsible for 23 stores reporting daily, tracking store sales, responsible for the stores hitting sales goals, training and helping in day to day operations. Responsible for 35 employees and monitoring sales progression. Increased the Lakewood stores sales by over $75,000 in 2005.Developed our sales training book and created most forms used by the company. Produced most graphic designed signs used by the company. Front Office ManagerDecember 2003 - March 2004; Trained all front desk associates and supervised team members implementing company and personal training programs.Provided immediate response to charge back requests and investigated and resolved all guest and associate complaints.Assisted general manager in day-to-day operations.

• District Manager / Sales Representative

  • May 2004 - Dec 2008

  Responsible for 23 stores reporting daily, tracking store sales, responsible for the stores achieving sales goals, training and assisting in day to day operations. Responsible for 35 employees and monitoring sales progression. Increased the Lakewood stores sales by over $75,000 in 2005.Developed our sales training book and created most forms used by the company. Produced graphic designed signs used by the company.



Days Inn Denver West

• Front Office Manager

  • Dec 2003 - Mar 2004

  Trained all front desk associates and supervised team members implementing company and personal training programs.Provided immediate response to charge back requests and investigated and resolved all guest and associate complaints.Assisted general manager in day-to-day operations.

• Front Office Manager

  • Dec 2003 - Mar 2004

  Trained all front desk associates and supervised team members implementing company and personal training programs.Provided immediate response to charge back requests and investigated and resolved all guest and associate complaints.Assisted general manager in day-to-day operations.



Fairfield Inn

• Assistant General Manager

  • Jun 2002 - Dec 2003

  Achieved Gold level for guest service scores January 2003 - June 2003Trained all front desk associates and supervised all team members using Marriott / Summit Group training programs as well as personal ideas for the training program.Produced and reported any information required by the home office. Assumed responsibility for all accounts receivable and payable.Provided immediate response to charge back requests and investigated and resolved all guest and associate complaints.Assisted general manager in day-to-day operations.

• Assistant General Manager

  • Jan 2002 - Dec 2003

  Achieved Gold level for guest service scores January 2003 - June 2003Trained all front desk associates and supervised all team members using Marriott / Summit Group training programs as well as personal ideas for the training program.Produced and reported any information required by the home office. Assumed responsibility for all accounts receivable and payable.Provided immediate response to charge back requests and investigated and resolved all guest and associate complaints.Assisted general manager in day-to-day operations.