Marketing Program Manager

• Jul 2023 - Present

Director of Continuous Improvement

• Dec 2022 - Jul 2023

Project management and business analyst role responsible for triaging, prioritizing, scoping, and resolving operational issues. Accountable activities include: - Leading ad-hoc teams to facilitate root cause analysis and identify opportunities for workflow efficiency improvements.- Fielding inbound feature requests (for in-house ATS) from leaders at all levels; building design concepts for identified enhancements; prioritizing and managing projects for development team. - Coordinating communication between developers and operations leaders regarding ATS issues and enhancements. Show less

Senior Team Lead - Continuous Improvement

• Jan 2022 - Dec 2022

Project management/business analysis role that included: - Stakeholder collaboration with sales ops leaders & frontline teams to perform root cause analyses on workflow inefficiencies. - Process improvement and solution architecture for custom-built ATS.- Coordination with dev team to ensure accurate project scope/requirements, ongoing alignment between IT and sales ops, and regular status updates.

Senior Team Lead - Traveler Concierge

• Jan 2021 - Jan 2022

Developed and implemented a comprehensive onboarding and customer experience team. Scope of practice included:- Coordinating communication of the improved candidate onboarding experience.- Soliciting feedback (via organic conversation) from all contractors regarding their user/customer experience.- Fielding questions from users in all stages of the candidate lifecycle.- Driving cross-functional issue resolution and acting as an advocate for candidates to ensure a high-touch, customer-centric experience. Show less

Credentials Manager

• Feb 2020 - Jan 2021

Led a team of highly specialized compliance analysts to ensure a top-shelf onboarding experience for hundreds of healthcare professionals. Led cross-functional communication to improve transparency and efficiency, including with C-Suite and senior-level leadership.Engaged with external stakeholders at varying levels within health systems, hospitals, and MSP vendors nationwide.Contributed to organizational success through ATS management, document processing, and vendor/VMS uploads.Drove urgency and adaptability for team of Specialists during the unprecedented peaks & valleys of COVID-19 response. Show less

Experience Specialist

• Nov 2019 - Feb 2020

Developed and implemented onboarding process for dispersed workforce of contract employees. Worked cross-functionally to bring clarity to onboarding for travel healthcare professionals.Modeled excellence in customer experience and inter-departmental communication.Used tracking data to show retention rate of onboarded HCPs vs. disengaged/non-responsive employees.

Recruiter Liason

• Sep 2019 - Nov 2019

Contributed to organizational success through screening and qualifying candidates.Served as SME for recruiters and candidates navigating ATS and application process.

Recruiter

• Jun 2019 - Sep 2019

Built and maintained a pipeline of qualified healthcare professionals for contingent staffing in hospitals nationwide.

Associate Pastor

• Jan 2016 - May 2019

Provided organizational leadership, content creation, public speaking, pastoral counseling, multimedia management, and volunteer coordination for a congregation of ~150 people in the Black Hills of South Dakota. Provided organizational leadership, content creation, public speaking, pastoral counseling, multimedia management, and volunteer coordination for a congregation of ~150 people in the Black Hills of South Dakota.

Student Ministry Associate

• Apr 2014 - Nov 2015

Student ministry music leader Student ministry music leader