SRA/Grant Specialist

• Jun 2023 - Present

Ecommerce Business Owner

• May 2022 - Present

President and Owner of a Charlotte based E-commerce distribution business focused on plant-based and cruelty-free products designed for stress-relief, to reduce anxiety, and improve mental health. Generating networking opportunities for local businesses to connect with like-minded companies nationwide while maximizing the outreach and exposure of a variety of vegan products and merchandise to multiple markets. President and Owner of a Charlotte based E-commerce distribution business focused on plant-based and cruelty-free products designed for stress-relief, to reduce anxiety, and improve mental health. Generating networking opportunities for local businesses to connect with like-minded companies nationwide while maximizing the outreach and exposure of a variety of vegan products and merchandise to multiple markets.

Front Desk Lifestyle Representative

• Sep 2022 - May 2023

Utilizing FOSSE and PMS to allow each guest a personalized visit based on their recommendations and preferences. Achieved goals and went above expectations that allowed the property to become the #1 performing AC hotel in the US for the month of December. Introduced QR cards that incentivized guests to leave reviews for points, and the front desk to receive bonuses, including backing number of TripAdvisor reviews during my time with this property. Utilizing FOSSE and PMS to allow each guest a personalized visit based on their recommendations and preferences. Achieved goals and went above expectations that allowed the property to become the #1 performing AC hotel in the US for the month of December. Introduced QR cards that incentivized guests to leave reviews for points, and the front desk to receive bonuses, including backing number of TripAdvisor reviews during my time with this property.

Lead Host at Merchant and Trade

• Mar 2022 - Jul 2022

Greeting guests and being responsible for coordinating the placement of servers and ensuring operations run accordingly for each team member in the restaurant. Also helping accommodate the desires of each client in regards to specific needs that they might inquire when in the restaurant. Accurately respond to inquiries and provide information regarding scheduling, availability, quotes, capacity, menu items and general information for regular and special occasions in the venue. Greeting guests and being responsible for coordinating the placement of servers and ensuring operations run accordingly for each team member in the restaurant. Also helping accommodate the desires of each client in regards to specific needs that they might inquire when in the restaurant. Accurately respond to inquiries and provide information regarding scheduling, availability, quotes, capacity, menu items and general information for regular and special occasions in the venue.

Guest Services Coordinator

• Dec 2021 - May 2022

Facilitate onboarding and training of new hires in Valet Service/Bellman duties, interviewing, and safety standards. Supervised and managed daily operations of both in the valet lane, as well as lobby presence. Organizing weekly staff scheduling to comply with Hotel's valet services attendance requirements, during hotel's high occupancy season and special events. Facilitate onboarding and training of new hires in Valet Service/Bellman duties, interviewing, and safety standards. Supervised and managed daily operations of both in the valet lane, as well as lobby presence. Organizing weekly staff scheduling to comply with Hotel's valet services attendance requirements, during hotel's high occupancy season and special events.

Guest Service Agent

• Jun 2020 - Dec 2021

Handled front desk duties and facilitate bell service operations. Maintained a clean and safe working environment in the busy areas of the hotel for guests and co-workers. Promoted continuous and open communication with upper management and staff to complete daily tasks, assignments and duties with both, internal and external customers.

Valet/Bell Attendant Supervisor

• Jun 2020 - Dec 2021

Helped manage operations during peak hours of business in both the valet and front desk for a luxury hotel. Provided customer service above and beyond to each individual guest to properly introduce visitors to the city. Trained new hires due to seniority, as well as having the ability to speak bilingual to help other tourists visiting from out the country. Offered consulting and advising to the staff and crew to work and communicate better for a more pleasant for the guests coming in.

Valet Attendant

• Dec 2018 - Mar 2020

Conversational and networking skills developed as the hotel introduced multiple guests from different areas of the world. Operating multi sized vehicles and maintaining safety in all areas of operations. Courteously greeting and providing warm southern hospitality to each and every guest whilst tending to their needs. Recieved a number of reviews, compliments, and personal thanks from managers and guests, commendations from management Conversational and networking skills developed as the hotel introduced multiple guests from different areas of the world. Operating multi sized vehicles and maintaining safety in all areas of operations. Courteously greeting and providing warm southern hospitality to each and every guest whilst tending to their needs. Recieved a number of reviews, compliments, and personal thanks from managers and guests, commendations from management

Customer Service Representative

• Jul 2017 - Jan 2019

Began as cashier, eventually assumed responsibility as customer service representative. Changed role to work in Deli and Fresh Foods, continued to grow in developmental skills and giving best service possible despite often stressful situations and peak hours of operations. Began as cashier, eventually assumed responsibility as customer service representative. Changed role to work in Deli and Fresh Foods, continued to grow in developmental skills and giving best service possible despite often stressful situations and peak hours of operations.