Experience

Great Place To Work US

• United States
• Business Consulting and Services
• 200 - 300 Employee

• Customer Success Manager

  • Apr 2023 - Present

  Trusted advisor working on a complex high-touch portfolio of customers on the Customer Success team that are global in nature (which requires flexibility related to time zones and working hours) Expert resource on the Emprising™ platform and all Great Place To Work products and services Frame Emprising’s value in a way that supports customer’s goals for working with Great Place To Work and fully leverages Certification™ and/or recognition Own onboarding, advising, training, and checking in with customer portfolio Communicate complex processes and procedures, best practices in survey design and data structuring, to customers in a way that is easy to understand and apply Develop an account management strategy to ensure retention and expand partnerships through upsells and cross-selling with our Account Managers Document customer feedback for areas of dissatisfaction/improvement and relay that information to the Product Team, Account Managers, and key stakeholders (as appropriate) Proactively provide updates and relevant information on product changes/updates, bugs, Great Place To Work events/research/Recognition program to customers Liaise with Great Place To Work Licensees to support a seamless customer experience Lead internal projects or training that influence the direction of the business Contribute to real-time solutions that will empower our customers and improve overall customer experience Show less



Meta

• United States
• Software Development
• 700 & Above Employee

• Senior Technical Recruiter (SWE) / DEI Champion

  • Jul 2021 - Jan 2023

  Developed and implemented effective recruiting strategies, leveraging industry best active & passive practices to attract, screen, recruit, interview, and create a pool of qualified candidates for entry, middle, and senior-level positions Utilized various applicant tracking systems such as LinkedIn Recruiter, Facebook Internal ATS, Entelo, Seekout, GitHub, and Google Boolean Search to map, track, contact, screen, prepare, and negotiate with high-potential candidates for current and future roles DEI Leader - Led a large-scale Diversity, Equity, and Inclusion effort to foster and advance workplace of equity, inclusion, and respect across the company to facilitate improved hiring processes of diverse talent. Rebuilt onboarding module for the E4 SWE team to support growth from 14 to 100+ team members Responsible for building 8 weekly modules to ensure process expertise, Facebook ATS usage and optimization, understanding of metrics analysis, profile calibration, screening and interview preparation, benefits + compensation structure, and high touch candidate engagement Used data analysis and tool expertise to educate team on how to improve internal ATS utilization. Increased reach out volume, response rates and also reduced time to hire Added 25+ placements over the course of last full half of hiring in both Product and Infrastructure focused roles Show less



Facebook

• Software Development
• 700 & Above Employee

• Senior Technical Sourcer (Product TPM) / DEI Champion

  • Jan 2017 - Jun 2021

  Supported hiring teams by analyzing, researching, and understanding technical requirements for Technical Program Management, Product Management, and Leadership roles and functions within the team and organization for maximized clientele satisfaction. Strategize different ways to build talent pipelines and execute on tactical research, referral generation, events, and sourcing campaigns Find, engage, and activate passive candidate through the use of Boolean Search, LinkedIn Recruiter, Entelo, Seekout, GitHub, and alternative search techniques Supported every aspect of corporate growth by strategizing plans to build talent pipelines that leveraged the objectives, opportunities, and business strategy by directing all stages of talent acquisition which included sourcing, screening, interviewing, negotiation, and onboarding Balanced the objectives of each individual team and hiring manager with deep understanding of the market to land the most talented professionals in their field. Regularly track pipeline activity and evaluate data to share and strategize with internal stakeholders DEI Leader- Increased TPM diversity representation rate by 40% YOY and set the bar for individual diversity hiring at +300% to target Individually supported 10, 1:1 roles simultaneously across 10 client teams. Hired 75 candidates into various pillars and teams across Facebook, Instagram, WhatsApp, Messenger, and Oculus for different leaders and technical focuses Consistently exceeded goals and received top 5% recruiting performance evaluations & top 5% diversity recruiting achievement Supporting the Following Pillars: - Ads Business Platform - Instagram - Ads Delivery/Ranking - Central Product - Machine Learning - External Metrics - Data Platform - Business Integrity - Enterprise Engineering - Core App Performance Show less



City of San José

• United States
• Government Administration
• 700 & Above Employee

• Investigator Collector II

  • Apr 2014 - Dec 2016

  Collect and review complex delinquent tax returns and consult with the City Attorney regarding municipal code interpretation.Issue citations when code infractions occur resulting in possible prosecution in municipal court; research and prepare to represent the City in in municipal court to enforce code compliance.Lead the audits of financial and operational records of businesses by communicating tax-related laws to tax payers, making on-site tours of the premises, and reconciling tax collected to tax reported.Approve and record tax data updates into computer systems that track tax and revenue collection.Coordinate with Information Technology Department to improve revenue collection tracking computer systems and updating legal log books.Conduct research and analysis by evaluating work flow studies, revising forms, filing systems, and individual work procedures, and participating in the selection of consultants.Analyze financial data from departmental contracts and monitor contractual obligations and conditions.Assign, schedule, and verify completion of work, provide technical direction, determine priorities, and coordinate training sessions. Organize and design lead generation files for new businesses in the City of San Jose. Show less

• Student Internship

  • Sep 2012 - Apr 2014

  Assist the Director of Finance in benchmarking Comprehensive Annual Financial Reports to be presented to City Council.Organize and design Post-employment Healthcare Benefits for the San Jose Police Department and San Jose Fire Department.Process payments for Business Licenses, Recycle Plus, Amnesty, Airport, Administrative Citations, Bingo taxes, Landfill fees, and Garbage services.Manage and organize shared folder drive for payments processed in the Treasury Department.Process credit card payments for the Treasury department for various accounts.Conduct research for incomplete payments made to the City of San Jose for various services. Show less



Bank of America

• United States
• Banking
• 700 & Above Employee

• Professional Teller

  • May 2012 - Sep 2012

  Processed financial transactions with a high degree of precision and efficiency in a fast paced environment. Handled a variety of financial services while working within established policies, procedures, laws, regulations, and guidelines. Consistently seek to delight customers and deliver exceptional customer service with a positive attitude. Identified customer needs and refer financial products and services based on customer information. Processed financial transactions with a high degree of precision and efficiency in a fast paced environment. Handled a variety of financial services while working within established policies, procedures, laws, regulations, and guidelines. Consistently seek to delight customers and deliver exceptional customer service with a positive attitude. Identified customer needs and refer financial products and services based on customer information.



Verizon

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Retail Sales Representative

  • Apr 2008 - Jul 2010

  Completed necessary daily operations in order to maintain business continuity. Focused on generating sales by determining customer needs and aligning them with current products and services. Organized and executed marketing events in order to successfully generate customer awareness and establish client awareness. Managed and maintained consumer and business accounts by providing up to date offers while delivering excellent customer service. Completed necessary daily operations in order to maintain business continuity. Focused on generating sales by determining customer needs and aligning them with current products and services. Organized and executed marketing events in order to successfully generate customer awareness and establish client awareness. Managed and maintained consumer and business accounts by providing up to date offers while delivering excellent customer service.