kevin metzler
Retention Specialist at ClearOne Advantage- Claim this Profile
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English -
Topline Score
Bio
Credentials
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samsung , lg , hometheater
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Experience
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ClearOne Advantage
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United States
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Financial Services
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100 - 200 Employee
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Retention Specialist
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Mar 2014 - Present
Retained inbound callers through persuasive & consultative communication techniques Met or exceeded all monthly, quarterly and annual requirements averaging better than 110%. Improved overall sales force retention. Presented high level customer service in an efficient manner. Responded to all queries regarding billing disputes Executed orders for new service, reschedules and saved accounts. Monitored and reported the results of retention efforts. Developed highly empathetic… Show more Retained inbound callers through persuasive & consultative communication techniques Met or exceeded all monthly, quarterly and annual requirements averaging better than 110%. Improved overall sales force retention. Presented high level customer service in an efficient manner. Responded to all queries regarding billing disputes Executed orders for new service, reschedules and saved accounts. Monitored and reported the results of retention efforts. Developed highly empathetic client relationships and earned reputation for exceeding retention goals. Show less Retained inbound callers through persuasive & consultative communication techniques Met or exceeded all monthly, quarterly and annual requirements averaging better than 110%. Improved overall sales force retention. Presented high level customer service in an efficient manner. Responded to all queries regarding billing disputes Executed orders for new service, reschedules and saved accounts. Monitored and reported the results of retention efforts. Developed highly empathetic… Show more Retained inbound callers through persuasive & consultative communication techniques Met or exceeded all monthly, quarterly and annual requirements averaging better than 110%. Improved overall sales force retention. Presented high level customer service in an efficient manner. Responded to all queries regarding billing disputes Executed orders for new service, reschedules and saved accounts. Monitored and reported the results of retention efforts. Developed highly empathetic client relationships and earned reputation for exceeding retention goals. Show less
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Mosaic North America
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United States
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Advertising Services
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700 & Above Employee
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Xbox One Brand Ambassador
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Sep 2013 - May 2014
Xbox Market Ambassador I have a strong knowledge and passion for technology and can create excitement for all Microsoft products. Promoting the new xbox system and technology to customers by hands on demonstrations and bringing the excitement from me to the client Deliver training by walking- and -talking demonstrations or through group formal and information presentations, consistent with program goals to educate on Microsoft products and increase sales Generate in-store… Show more Xbox Market Ambassador I have a strong knowledge and passion for technology and can create excitement for all Microsoft products. Promoting the new xbox system and technology to customers by hands on demonstrations and bringing the excitement from me to the client Deliver training by walking- and -talking demonstrations or through group formal and information presentations, consistent with program goals to educate on Microsoft products and increase sales Generate in-store buzz through passion and engagement with Microsoft products Maintain and protect brand presence of all Microsoft brands and the space they occupy at retail Show less Xbox Market Ambassador I have a strong knowledge and passion for technology and can create excitement for all Microsoft products. Promoting the new xbox system and technology to customers by hands on demonstrations and bringing the excitement from me to the client Deliver training by walking- and -talking demonstrations or through group formal and information presentations, consistent with program goals to educate on Microsoft products and increase sales Generate in-store… Show more Xbox Market Ambassador I have a strong knowledge and passion for technology and can create excitement for all Microsoft products. Promoting the new xbox system and technology to customers by hands on demonstrations and bringing the excitement from me to the client Deliver training by walking- and -talking demonstrations or through group formal and information presentations, consistent with program goals to educate on Microsoft products and increase sales Generate in-store buzz through passion and engagement with Microsoft products Maintain and protect brand presence of all Microsoft brands and the space they occupy at retail Show less
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Best Buy
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Retail
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700 & Above Employee
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Magnolia sales rep, Media manager
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Jan 2008 - Oct 2013
Providing customers with the best service turning shoppers into buyers and loyal customers for years to come Retained inbound callers through persuasive & consultative communication techniques Met or exceeded all monthly, quarterly and annual requirements averaging better than 110%. Improved overall sales force retention. Presented high level customer service in an efficient manner. Responded to all queries regarding billing disputes Executed orders for new service… Show more Providing customers with the best service turning shoppers into buyers and loyal customers for years to come Retained inbound callers through persuasive & consultative communication techniques Met or exceeded all monthly, quarterly and annual requirements averaging better than 110%. Improved overall sales force retention. Presented high level customer service in an efficient manner. Responded to all queries regarding billing disputes Executed orders for new service, reschedules and saved accounts. Monitored and reported the results of retention efforts. Developed highly empathetic client relationships and earned reputation for exceeding retention goals. Not only met but exceeded daily & monthly sales goal's Sold over 100,000 a month in product Show less Providing customers with the best service turning shoppers into buyers and loyal customers for years to come Retained inbound callers through persuasive & consultative communication techniques Met or exceeded all monthly, quarterly and annual requirements averaging better than 110%. Improved overall sales force retention. Presented high level customer service in an efficient manner. Responded to all queries regarding billing disputes Executed orders for new service… Show more Providing customers with the best service turning shoppers into buyers and loyal customers for years to come Retained inbound callers through persuasive & consultative communication techniques Met or exceeded all monthly, quarterly and annual requirements averaging better than 110%. Improved overall sales force retention. Presented high level customer service in an efficient manner. Responded to all queries regarding billing disputes Executed orders for new service, reschedules and saved accounts. Monitored and reported the results of retention efforts. Developed highly empathetic client relationships and earned reputation for exceeding retention goals. Not only met but exceeded daily & monthly sales goal's Sold over 100,000 a month in product Show less
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Education
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1998 - 2001
patapsco center for the arts
High School Diploma, Architectural Drafting and Architectural CAD/CADD
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