Experience

Marsh ClearSight

• United States
• IT Services and IT Consulting
• 100 - 200 Employee

• Director/Vice President, Professional Services & Offshore Operations

  • 2009 - Present

  OVERVIEW Promoted to oversee Projects Practice Custom Software Development and Implementation build initiatives. Report to the Managing Director and Executive Vice President of Professional Services. Manage global team members, including internal and offshore. Utilize technical and analytical expertise to understand customers’ complex requirements and resolve key business problems. Train, mentor, and coach team members in providing customized, automated risk management… Show more OVERVIEW Promoted to oversee Projects Practice Custom Software Development and Implementation build initiatives. Report to the Managing Director and Executive Vice President of Professional Services. Manage global team members, including internal and offshore. Utilize technical and analytical expertise to understand customers’ complex requirements and resolve key business problems. Train, mentor, and coach team members in providing customized, automated risk management solutions. KEY HIGHLIGHTS ★ Led successful offshore program, overseeing 50+ offshore employees, as well as managing offshore operations across the entire Professional Services Group. Currently manages Data Transformation, Custom Reporting/Business Intelligence, Solutions Architecture, and Software Migration Specialist teams. ★ Wrote series of whitepapers on modeling of offshore programs, including contractual and integration aspects, resource modeling, and strategy development. ★ Directed all technical facets of the software implementation program comprised of multiple technical competencies, including data transformation, custom reporting/business intelligence, and customized RMIS software development/configuration. Additionally drove all outsourcing efforts within the Practice. ★ Spearheaded implementation of numerous PMO processes and tools that improved strategies for managing business operations and measuring results. Instituted practices and software solutions to gather information for business evaluation.

• Director, Custom Solutions Group

  • 2005 - 2009

  OVERVIEW: Promoted to manage and set strategic direction for Custom Solutions, supervising team of 20+ colleagues and reporting to the Executive Vice President of Product Management. Led, trained, and mentored multiple teams as well as junior managers in delivering client-focused functional designs for custom software development engagements. KEY HIGHLIGHTS ★ Drove efforts to establish one of the first offshore programs in company history by bringing up an offshore business… Show more OVERVIEW: Promoted to manage and set strategic direction for Custom Solutions, supervising team of 20+ colleagues and reporting to the Executive Vice President of Product Management. Led, trained, and mentored multiple teams as well as junior managers in delivering client-focused functional designs for custom software development engagements. KEY HIGHLIGHTS ★ Drove efforts to establish one of the first offshore programs in company history by bringing up an offshore business analysis competency successfully, with ~18-20 offshore consultants. ★ Reversed prior history of problems within Custom Solutions Group, including resolving high turnover issue and introducing formal SD methodologies. Transformed Custom Solutions Group into a viable, profitable, and vital part of CS Stars. ★ Implemented formal software development methodologies, including Agile methods, on a global scale. Trained large number of team members worldwide on methodologies, utilizing workflow engine to manage software development within the Custom Solutions Group. ★ Achieved significant improvements in quality, revenues, and customer satisfaction through leadership efforts within Custom Solutions Group.

• Senior Business Analyst

  • 2001 - 2005

  OVERVIEW: Recruited to lead large-scale feature design efforts within some of the most complex functionality in RMIS offerings. Directed teams of junior-level business analysts and reported to the Director of Product Management. Spearheaded efforts to redefine CS Stars’ approach to designing and developing custom software through the implementation of the Rational Unified Process. KEY HIGHLIGHTS ★ Directed team in building policy program management software from the ground… Show more OVERVIEW: Recruited to lead large-scale feature design efforts within some of the most complex functionality in RMIS offerings. Directed teams of junior-level business analysts and reported to the Director of Product Management. Spearheaded efforts to redefine CS Stars’ approach to designing and developing custom software through the implementation of the Rational Unified Process. KEY HIGHLIGHTS ★ Directed team in building policy program management software from the ground up, resulting in the first to market with this specific functionality. Module enabled risk managers to manage their policies visually, particularly in the area of policy program erosion. ★ Introduced formulized software development methodologies that represented a dramatic change and improvement within the organization. Successfully implemented rational unified process, which resulted in increased upstream accuracy in requirements definition and decreased time-to-market for critical features.



Emerging

• Senior Business Analyst

  • 2000 - 2001



Luminant Worldwide

• IT Services and IT Consulting
• 1 - 100 Employee

• Senior Consultant / Project Manager

  • 1998 - 2000



Rexton Interactive

• Technology Consultant

  • 1996 - 1998