Experience

VeriCore
• Financial Services
• 1 - 100 Employee
• Commercial Collection Specialist

  • Jan 2009 - Present


The Hillman Group

• United States
• Manufacturing
• 700 & Above Employee

• Credit / AR Supervisor

  • Nov 2006 - Oct 2007

  Supervised people and processes associated with AR portfolio for "big box" retailers (Lowe's, Home Depot, etc.). Position required attention to detail, customer service, time management, and supervisory skills. Assigned to project team to improve profitability of Central American AR Portfolio. Created and maintained Access Database designed to track and monitor rebate programs. Supervised people and processes associated with AR portfolio for "big box" retailers (Lowe's, Home Depot, etc.). Position required attention to detail, customer service, time management, and supervisory skills. Assigned to project team to improve profitability of Central American AR Portfolio. Created and maintained Access Database designed to track and monitor rebate programs.



Thyssenkrupp Elevator Corporation

• Regional Collection Manager

  • Jul 2002 - Apr 2005

  Initially hired as District Collection Analyst, but promoted to Regional Collection Manager responsible for regional AR portfolio associated with 16 branch office locations over a 13 state territory. Supervised all collection representatives in the regional office and branch offices. Positions required excellent customer service and negotiations skills, ability to interact with Sales Department. Responsible for all charge offs and month end reporting. Created, impemented and enforced regional collection policy and procedure aimed at DSO Reduction, Loss Reduction, and Customer Retention, Show less



Deutsche Financial Services DBA Keyboard Acceptance Corp

• National Collection Manager

  • Jul 1999 - May 2002

  Responsible for managing all facets of the collection process associated with an indirect lending porfolio. Created and implemented national collection policy, procedure, and strategy aimed at delinquency reduction, loss reduction, and customer retention. Successfully reduced 30+ day delinquency from 13.8% to 3.2% in 18 month period. Responsible for liquidation of repossession portfolio. Company closed Cincinnati Office in 2002 and transitioned portfolio to Costa Mesa, CA. I assisted in the conversion of this porfolio by spending 6 months in California as an advisor / trainer. Show less



CNG Financial

• United States
• Financial Services

• National Collection Manager

  • Oct 1996 - May 1999

  Created, implemented and enforced national collection policy and strategy aimed at loss reduction and customer retention. Personally responsible for development of a national collection training program for branch personnel. Acted as primary contact for third party collection agencies, attorneys, and other collection partners. Position required extensive travel (90%). Created, implemented and enforced national collection policy and strategy aimed at loss reduction and customer retention. Personally responsible for development of a national collection training program for branch personnel. Acted as primary contact for third party collection agencies, attorneys, and other collection partners. Position required extensive travel (90%).