Kevin McDermott
Senior IT Technician at Connecticut Water- Claim this Profile
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Topline Score
Bio
Credentials
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CompTIA Project+ Certification
CompTIAOct, 2022- Oct, 2024 -
Security Basics
ZoomOct, 2022- Oct, 2024 -
MaaS360 Administrator
IBMMar, 2020- Oct, 2024 -
MaaS360 Architect
IBMMar, 2020- Oct, 2024 -
MaaS360 Help Desk Role
IBMMar, 2020- Oct, 2024 -
CompTIA Network+
CompTIAOct, 2010- Oct, 2024 -
CompTIA Security+ ce Certification
CompTIAJul, 2019- Oct, 2024 -
Axis Certified Professional
Axis CommunicationsJun, 2018- Oct, 2024 -
ExacqVision Enterprise Certified Technician
Exacq - Video Security ProductsFeb, 2018- Oct, 2024 -
Milestone Certified Integration Technician
Milestone SystemsApr, 2017- Oct, 2024
Experience
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Connecticut Water
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United States
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Utilities
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1 - 100 Employee
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Senior IT Technician
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Nov 2020 - Present
* Reengineered technical and logistical business processes to adapt to the organization's dynamic technology needs through the transition to a remote workforce• Fielding escalated web-based, email, phone, and walk-up support requests for all Connecticut Water and Maine Water employees & business partners• Troubleshooting and resolution of OS, application, hardware, network, and process-related technical issues• Providing problem-analysis and IT best practice consultation, with a balanced focus on operations and security• Management and maintenance of all OS, application, packaging, and deployment configurations• Management and maintenance of all MDM configurations• OS patch testing and continual process improvement• Research, testing, and documentation in support of new technology initiatives• Technical onboarding and training of new employees and business partners• Training and mentoring of other technicians• Development and maintenance of knowledgebases and departmental SOPs• Asset and inventory management and hardware replenishment cycles• Working closely with vendors to address technical issues and maintain product knowledge• Continued development of relationship-building with other business units • After-hours and emergency response and on-site support as needed Show less
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IT Client Services Technician
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Jan 2019 - Nov 2020
* Instrumental in the transition from an outsourced helpdesk entity to an entirely internal, single POC technology support system* Played a vital role in the redefinition of organization-wide perception of technology support staff• Fielding web-based, email, phone, and walk-up support requests for all Connecticut Water and Maine Water employees & business partners• Troubleshooting and resolution of OS, application, hardware, network, and process-related technical issues• Imaging and deployment of systems and LOB applications• Implementation of systems refresh as per scheduled hardware lifecycles• Technical onboarding and training of new employees and business partners• Advocate of cybersecurity policies promoting organizational and information security• Interfacing with other branches of IT troubleshooting business-critical applications and infrastructure• Asset and inventory tracking, and continual process improvement• Development and maintenance of knowledgebases and departmental SOPs• After-hours and emergency response and on-site support as needed Show less
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Omni Data, LLC
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United States
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IT Services and IT Consulting
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1 - 100 Employee
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Network Engineer
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Jul 2011 - Jan 2019
* Successfully implemented a two-factor authentication mechanism, securing privileged, remote access to thousands of mission-critical systems. This security enhancement bolstered the organization's defenses against unauthorized access, delivered a competitive technical advantage, and increased client confidence. * Performed a series of performance benchmarking, diagnostic, and behavior-sampling procedures across several high-end storage systems to effectively prove the inadequacy of a particular technology. My findings and resolution saved the new client tens of thousands of dollars, resulting in additional revenue and the acquisition of several referrals for my organization, and helped nurture the budding relationship. • Provided an array of IT services throughout the U.S. in highly-dynamic municipal, academic, commercial, & residential settings • Fulfilled key roles in technology projects while focusing on business continuity in a busy network operations center • Demonstrated proficiency with servers, IP & analog cameras, switches, firewalls, SANs, UPSs, intercoms, and PTP, PTMP, & mesh wireless • Windows XP, Vista, 7, 8, 10, Server 2008, 2008 R2, 2012 R2, 2016, iOS • SQL, MS Office, Bomgar, Dell OMSA, RAID, VPNs, 2FA, LPR, motion-detection analytics, and other technologies Show less
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TicketNetwork
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United States
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Software Development
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100 - 200 Employee
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Account Manager
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Mar 2011 - Jul 2011
• Setup and configured client and server computers with SQL and proprietary POS software • Provided clients technical support and training, and advised on recommended data retention procedures • Documented application bugs and steps to reproduce findings, worked with QA for appropriate solution • Setup and configured client and server computers with SQL and proprietary POS software • Provided clients technical support and training, and advised on recommended data retention procedures • Documented application bugs and steps to reproduce findings, worked with QA for appropriate solution
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Staples
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United States
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Retail Office Equipment
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700 & Above Employee
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Lead Resident Technician (Multiple Roles)
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Jan 2000 - Mar 2011
* Achieved #1 regional store sales of 78 locations, and #13 most successful technical outlet of 1600 locations • Maintained a sales and service role in technical services repair centers at multiple store locations • Performed system diagnostics & repair, data backups, malware removal, system optimization, installations/upgrades, custom configurations, OS installations and reimaging • Responsible for meeting sales quotas, generation of new business, process improvement, and training new technicians • Completed cross-training to improve interdepartmental proficiencies • Participated in annual inventory audits, and researched discrepancies • Assisted with the setup, preparation, and opening of several new store locations • Demonstrated a persistent can-do attitude, often requiring creativity and lateral thinking • Championed Staples culture and encouraged adherence to corporate policies and procedures • Learned use of the AS/400 system for inventory management and store signage Held five other store-level positions including: * Business Machines Lead • Managed a team of seven salespeople • Set sales goals and coached team members • Continual review of sales figures and budgets • Application of inventory control and theft deterrent devices * Business Machines Associate • Sales of desktop and laptop computers, peripherals, and software • Sales of extended warranty contracts with a focus on customer retention and profitability • Promotion of in-store and onsite technical services * Merchandising Sales Associate • Sales of office supplies, stocking shelves, assisting customers, and receiving deliveries • Cashiering and promotion of store programs • Building planogram layouts and fixtures * Furniture Associate • Sales of chairs, desks, shelving units, lighting, and accessories • In-store furniture assembly for customers and sales floor demos * Customer Service • Fielding customer complaints, processing product returns and RMAs, and building customer loyalty Show less
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Education
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2006 - 2010
University of Phoenix
Bachelor of Science - BS, Computer Systems Networking and Telecommunications
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