Key Account Manager

• Dec 2022 - Present

Project Manager

• May 2022 - Dec 2022

- Managed campaigns from conception to deliverables including data processing, creative work, timeline management, budgeting and testing. - Managed three major Insurance Company timelines, project plans and workday formula tables- Organized and lead weekly client and vendor meetings, providing critical updates to projects- Utilized PowerBi for data analytics and to create new strategy.- Worked closely with internal and external teams from Asia, UK, Australia and the Americas- Utilized data mapping techniques alongside formulae to create new product offerings- Established and maintained incredible client relationships - Nominated member of the technology innovation task force responsible for developing new initiatives Show less

Jr. Project Manager

• Apr 2021 - May 2022

- Responsible for creative review, copy edits and proofing- Maintained timelines for clients and internal accounts team- Responsible for vendor quoting and negotiation- Liaison between internal teams for creative, strategy and accounts- Responsible for prioritizing projects and campaigns.

Account Supervisor

• Sep 2019 - Apr 2021

- Supporting the Canadian and United States accounts - Office manager - Primary contact for Canadian operations- Onboarding new employee- Nominated member for policy change on practices- Supervised a small team of representatives

Account Coordinator

• Jan 2019 - Sep 2019

- Responsible for maintaining core relationships with clients- Complete incoming RFQs and RFPs- Utilize CRM software for supportive and sales tasks- Meet daily KPIs while ensuring an error free process is being used

Office Administration

• Feb 2015 - Jan 2019

- Supporting office staff and executives with travel planning and calendar management - Point of contact for Union Leaders - Create team boosting efforts for the office - Responsible for the completion of contracts - Vendor quoting and negotiation - Interim Office Manager - Supporting office staff and executives with travel planning and calendar management - Point of contact for Union Leaders - Create team boosting efforts for the office - Responsible for the completion of contracts - Vendor quoting and negotiation - Interim Office Manager

Assistant Manager

• Oct 2013 - Feb 2015

- Responsible for attaining and retaining superior customer relationships- Attend training sessions on management practices- Fully opened a brick and mortar location along side the Store Manager- Calculate variances in orders and on-hand product values- Cash controlling and safe handling- Scheduling and employee management - Make on the fly decisions regarding sales to labour ratios- Ensure that partners are happy and safe

Shift Supervisor

• Nov 2012 - Oct 2013

- Ensure customer satisfaction- Supervise as little as 5 baristas at a time- Perform schedule maintenance based on attendance and availability. - Point of contact for customer inquiries. - Hand craft beverages to specific instruction- Handle cash, credit and debit payments- Ensure safety standards are being met- Utilize company values - Black Apron Coffee Master certification

Assistant Manager

• Sep 2013 - Oct 2014

- Responsible for daily KPIs being met by associates - Utilizing CRM software to orderproduct for the store - Ensure daily tasks are completed to company standards - Reporting daily to Head Office on goals and performance - Hire and onboard new associates - Responsible for daily KPIs being met by associates - Utilizing CRM software to orderproduct for the store - Ensure daily tasks are completed to company standards - Reporting daily to Head Office on goals and performance - Hire and onboard new associates

Packaging Supervisor

• Apr 2012 - Oct 2012

- Ensure that returns are being processed properly - Maintain cleanliness - Support a team of operators- Complete daily status reports - Present in daily morning meetings on statistics

Packaging Operator

• Apr 2011 - Apr 2012

- Working in a team environment to load and inspect return bottles to be recycled- Complete paperwork daily for running stats, incidents and equipment usage- Operate heavy machinery safely- Summer student trainer, onboarding new employees on processes

Customer Service Clerk

• Apr 2007 - Sep 2011

- Customer service relations for all departments, handling returns, customer inquiries and store issues - Purchasing of required products after comparing past revenues on a weekly, quarterly or yearly basis - Product placement, promotional item placement, store signage strategy and department design - Track sales and damaged products utilizing Telxon Technologies - Customer service relations for all departments, handling returns, customer inquiries and store issues - Purchasing of required products after comparing past revenues on a weekly, quarterly or yearly basis - Product placement, promotional item placement, store signage strategy and department design - Track sales and damaged products utilizing Telxon Technologies