Experience

Smart Applications International Ltd

• Kenya
• IT Services and IT Consulting
• 100 - 200 Employee

• Customer Service Specialist

  • May 2019 - Present



The Aga Khan University Hospital (Pakistan)

• Pakistan
• Hospitals and Health Care
• 700 & Above Employee

• Internship

  • Sep 2018 - Jun 2019

  Aga Khan University Hospital, Nairobi Position: Intern in IT department (Business process) Duties and Responsibilities: 1 Training various users(Doctors, Nurses and patient services personnel) on Care2000(an Healthcare management Information system in Aga khan university Hospital ) 2 Assisting in the installation, updating and maintenance of antivirus and software updates 3 Managing and directing members of staff on any IT related issues. 4 Assisting in computer repairs and troubleshooting 5 Ensuring that servers, computers, firewalls, switches, routers and other systems are working and in good condition 6 Testing various modules of the Care2000 as per the scope documentation and user requests 7 Training users on PACS (Picture Archiving and Communications System (PACS). 8 Training users on ClearDent system (a paperless dental management software) for appointments with dentists. Testing as well as communicating with the vendor for solutions over problems arising. 9 Training new employees on computer basics such as MS Word, Excel and PowerPoint and general computer use. Show less