Experience

Champion Data

• Australia
• Spectator Sports
• 100 - 200 Employee

• Technical Lead

  • Nov 2022 - Present



Away Digital Teams

• Australia
• Outsourcing and Offshoring Consulting
• 1 - 100 Employee

• Technical Lead

  • Nov 2022 - Present



TechnologyOne

• Australia
• Software Development
• 700 & Above Employee

• Technical Support Analyst Project Manager

  • Dec 2015 - Mar 2023

  TechnologyOne (ASX:TNE) is Australia's largest enterprise software company and one of Australia's top 200 ASX-listed companies, with offices across six countries. We create solutions that transform business and make life simple for our customers. We do this by providing powerful, deeply integrated enterprise software that is incredibly easy to use Enterprise software as a service, Information technology, Financial management software, Supply Chain, Asset Management, Human Resource & Payroll, Business Intelligence, Property & Rating, Student Management, Enterprise Content Management, and Enterprise software Job descriptions: Work as Project Manager + Technical Support Analyst for TechnologyOne. Domain: Property and Rating (PnR) Projects: Animal Management, Policy and Compliance, Subscription Role: Technical Lead for PnR team in VN. Development model: Agile Tools: Jira, GIT, sourceTree, Studio, Rider Daily work: - Coding - Technical suport for team member - Sprint planning and meeting with customer - Daily/weekly report to Product Architect / System Architect about project status - Manage team and assign tasks to team members - Code review, Analyst QA. Technologies used: C# MVC, SQL, JavaScript Show less



TMA Solutions

• Vietnam
• Software Development
• 700 & Above Employee

• Senior Consultant

  • Oct 2013 - Oct 2015

  Avaya Contact Center is a Avaya proprietary software product used to manage calls and emails, as well as determine the productivity of call center agents. The purpose of this project is to sustain (fix bugs) on CCMA component and troubleshoot issues happens at customer sites (production system). + Improve / Refactor CCMA system to make it faster and more robust. + Fix bugs (MRs) raised by V&V team + Troubleshoot & fix issues at customer sites. + Work directly with Design Support team to resolve issues on production system + 24/7 Support (Receive calls from Design Support and connect to customer's system to resolve issues on AACC products). + Package / deploy Service Pack / Patch Avaya Contact Center Sustaining project (Ireland) Technologies used: C/C++,COM/DCOM, C#, ASP.NET, Visual Basic, VBScript, HTML, SQL, Cache, SQL Server Reporting Service (SSRS) Show less



TMA Solutions

• Consultant

  • Oct 2010 - Mar 2013

  Avaya Contact Center is a Avaya proprietary software product used to manage calls and emails, as well as determine the productivity of call center agents. The purpose of this project is to sustain (fix bugs) on CCMA component and troubleshoot issues happens at customer sites (production system).Duties:+ Fix bugs (MRs) raised by V&V team+ Troubleshoot & fix issues at customer sites.+ Work directly with Design Support team to resolve issues on production system+ 24/7 Support (Receive calls from Design Support and connect to customer's system to resolve issues on AACC products).+ Package / deploy Service Pack / PatchAvaya Contact Center Sustaining project (Ireland)Technologies used: C/C++,COM/DCOM, C#, ASP.NET, Visual Basic, VBScript, HTML, SQL, Cache, Crystal Report Show less

• Senior Developer

  • Oct 2007 - Oct 2010

  Contact Center is a Nortel proprietary software product used to manage calls and emails, as well as determine the productivity of call center agents. The purpose of this project is to sustain (fix bugs) on CCMA component and troubleshoot issues happens at customer sites (production system).Duties:+ Fix bugs (MRs) raised by V&V team+ Troubleshoot & fix issues at customer sites.+ Work directly with Design Support team to resolve issues on production system+ Package / deploy Service Pack / PatchNortel Contact Center Sustaining project (Ireland)Technologies used: C/C++, COM/DCOM, .NET, Visual Basic, VBScript, ASP, HTML, SQLHabilitation Extranet project (France)Technologies used: CSS, ASP, HTML, Oracle Show less