Enterprise Solutions Architect

• Dec 2022 - Present

IT Specialist (Team Lead Network Operations)

• Jun 2017 - Dec 2022

- Provides technical administration and support for all agency Cisco routing and switching equipment, Cisco VPN, SolarWinds Network Monitoring, Cisco Firewalls (ASA), Cisco Telephony (CUCM, CUC, Jabber, etc.), and various Linux based servers for over 300 users.- Generates training documentation and standard operating procedures for numerous pieces of network infrastructure including routers, firewalls, network monitoring, and security appliances.- Maintains daily performance of network infrastructure, VTC systems, VOIP phones, Cisco call managers, routers and switches, Citrix desktops and VMware-based Windows and Linux servers.- Serves as escalation point for troubleshooting tier III network/systems issues.- Works in tandem with ISSO to perform vulnerability scans, remediation, and security patching for all agency networking infrastructure.- Cisco Certified Network Associate

IT Specialist (Customer Support)

• Mar 2016 - Jun 2017

-Provides technical assistance and support for incoming queries and issues related to Windows Active Directory, VMware server operations, Citrix virtual desktop, various printers, Dell laptops, Dell desktops, Cisco VOIP phones, Polycom/Cisco VTC systems, Windows file sharing and permissions, iPhones, iPads, Android phones, McAfee ePolicy orchestrator, Solarwinds performance monitoring, and various Linux based servers for over 300 users.-Responds to customer support queries either in person or over the phone for numerous complex IT issues.-Writes training manuals and standard operating procedures for all agency IT assets.-Trains computer users in various subjects to include acceptable use policies, software mechanics, and best practices.-Maintains daily performance of desktops, laptops, printers, network infrastructure, VTC systems, VOIP phones, Cisco call managers, routers and switches, Citrix desktops and VMware-based Windows servers.-Contributes to and maintains system standards to include Operating System Image creation and deployment, system security postures and domain user management.-Provides Tier III/other support per request from various constituencies.-Repairs and recovers from hardware or software failures. Coordinates and communicates with impacted constituencies.-Applies OS patches and upgrades on a regular basis, and upgrades administrative tools and utilities. Configures / adds new services as necessary.-Installs, modifies, and repairs computer hardware and software.-Runs diagnostic programs to resolve problems.-Resolves technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.-Installs computer peripherals for users.-Follows up with customers to ensure issues have been resolved.-Gains actionable feedback from customers about IT asset usage.-Runs and provides reports to counterparts to determine malfunctions that continue to occur.

IT Specialist

• Mar 2015 - Mar 2016

Part of a dynamic team of technicians that regularly installs, maintains, troubleshoots, and configures the following: -Enterprise level Cisco routing and switching including Radio-over-IP (ROIP), Voice-over-IP (VOIP), and satellite linkages for a national level, inter-agency emergency management voice, video and data network. -A clustered VMware environment consisting of various Windows installations and Linux(CentOS) NTP, DNS and file servers. -Solarwinds Network Performance Monitoring (NPM) suite in a Microsoft Server 2012 environment. -Any IT based asset needed to accomplish organizational goals.

Technical Support Specialist

• Sep 2013 - Mar 2015

- Install, maintain and operate a myriad of complex access control, CCTV, and digital security systems. - Execute complex tasks ranging from database installations and migrations, access control server installation and migration, NVR/DVR installation, programming and maintenance, and IDS programming and maintenance. - Provide superior customer support by nurturing customer/integrator relations - Enhance company services by broadening exposure to new products, services and techniques, and constantly honing technical skills. - Support numerous defense contractors by providing sage technical guidance pertaining to low voltage electronics in SCIFs, security system network topology, and IDS system monitoring and maintenance.

Electronic Security Specialist / Help Desk Supervisor

• Jun 2010 - 2013

- Directly supervised a help desk manned by 4 security technicians. - Achieved less than 2% downtime managing a complex $100M security suite directly affecting the safety and security of the President of the United States. - Oversaw the maintenance and upkeep of several key security systems/facilities utilized by the President, United States Secret Service and White House staff. - Worked directly with unit commanders providing senior technical guidance pertaining to equipment procurement and contract execution ensuring strict adherence to various DoD security standards. - Carried out periodic vulnerability assessments in regard to changes in physical security procedures and electronic sensor employment.

Chief Electronics Technician

• 2004 - 2013

USS Texas (SSN-775) Navigation Division Leading Petty Officer

• Dec 2008 - Dec 2009

- Supervised and trained a division of five other navigation electronics technicians. - Responsible for the material readiness of over 15 million dollars in electronic equipment.- Planned and executed more than 200 man hours of preventative and corrective maintenance on complex electronic systems on a weekly basis.