Experience

SupportPro

• United States
• Machinery Manufacturing
• 1 - 100 Employee

• Customer Service Manager

  • Apr 2023 - Present



Key Technology

• United States
• Automation Machinery Manufacturing
• 200 - 300 Employee

• Customer Service Supervisor

  • Dec 2013 - Mar 2023

  * supervising / leading the EMEIA field service engineers in terms of planning, administration, recruiting & training, ... * lead of EMEIA technical support / helpdesk team. * main service point of contact for Visys/Key customers, worldwide agents and partners. * internal connection between sales, production, engineering and accountancy. * responsible for many financial aspects such as spare parts pricing, invoice approvals, customer quotations, ... * supervising / leading the EMEIA field service engineers in terms of planning, administration, recruiting & training, ... * lead of EMEIA technical support / helpdesk team. * main service point of contact for Visys/Key customers, worldwide agents and partners. * internal connection between sales, production, engineering and accountancy. * responsible for many financial aspects such as spare parts pricing, invoice approvals, customer quotations, ...



Visys nv

• Industrial Automation
• 1 - 100 Employee

• Field Service Engineer

  • Jan 2011 - Dec 2013

  * installing, maintaining and upgrading Visys + Key sorting machines at customer sites all over the world. * customer training * in-field trials * remote customer service * installing, maintaining and upgrading Visys + Key sorting machines at customer sites all over the world. * customer training * in-field trials * remote customer service



imec

• Belgium
• Research Services
• 700 & Above Employee

• Equipment Engineer

  • Nov 2006 - Dec 2010

  * installing, maintaining and upgrading semiconductor R&D and production machines in the cleanroom fab. * scheduling and performing preventive and corrective maintenance * purchasing of spare parts * spare parts stock supervision * in-house training * Imec vs equipment supplier communication * installing, maintaining and upgrading semiconductor R&D and production machines in the cleanroom fab. * scheduling and performing preventive and corrective maintenance * purchasing of spare parts * spare parts stock supervision * in-house training * Imec vs equipment supplier communication