Experience

Suzuki Marine USA, LLC

• United States
• Consumer Goods
• 1 - 100 Employee

• Instructional Designer and Publications Specialist

  • Jun 2021 - Present



American Honda Motor Company, Inc.

• United States
• Motor Vehicle Manufacturing
• 700 & Above Employee

• Instructional Designer

  • Sep 2015 - Jun 2021

  Provided service publications, training and product support for the Power Equipment Business Unit customers and dealers. Oversaw the development of sales, service and related business training content to support Marine, Power Equipment and Engine products. Training designed to meet sales, service and related business needs by using a variety of instructional design methods and delivery media including print, interactive web-based-training (WBT), instructor-led-training (ILT), and video, including do-it-yourself (DIY) videos.



Cellairis

• United States
• Wireless Services
• 200 - 300 Employee

• Training Development and Delivery

  • Jun 2015 - Aug 2015

  Created, developed and launched online training modules using Articulate Storyline for corporate and franchised locations. Managed cloud-based Learning Management System by Mindflash. Created tool-kits and job aids to support the online training modules. Created, developed and launched online training modules using Articulate Storyline for corporate and franchised locations. Managed cloud-based Learning Management System by Mindflash. Created tool-kits and job aids to support the online training modules.



AAMCO Transmissions and Total Car Care

• United States
• Motor Vehicle Manufacturing
• 500 - 600 Employee

• Director of Training

  • Aug 2014 - Jan 2015

  Evaluation and updating of all dealer school training manuals/materials. Manage implementation of LMS for new online training program. Provides instruction for the new dealer training school and provide ongoing support to Regional Sales Managers by revising and implementing training materials/programs/evaluation tools that can provide tangible results to franchisees. Evaluation and updating of all dealer school training manuals/materials. Manage implementation of LMS for new online training program. Provides instruction for the new dealer training school and provide ongoing support to Regional Sales Managers by revising and implementing training materials/programs/evaluation tools that can provide tangible results to franchisees.



Global Franchise Group (GFG Management, LLC)

• United States
• Food and Beverage Services
• 1 - 100 Employee

• Director of Training

  • Jan 2008 - Aug 2014

  Develops classroom and field (“platform”) training curricula. Conducts classroom training sessions as well as seminars for our brands and internal staff. Develops training tools and associated materials as requested for six brands. ▫ Creation, development and maintenance of New Owner Training classes and materials. ▫ Conduct and facilitate presentations to small (under 10), medium and large (over 50) groups. ▫ Creation, development and maintenance of Platform Training agendas and content. ▫ Develop field classes and workshops as needed. ▫ Creation, development and maintenance of advanced training classes and workshops for franchisees and field Operations staff. ▫ Creation, development and maintenance of workshops and leader-facilitated sessions for GFG University personnel as requested. ▫ Assist with development of support materials for ongoing operations and promotional activities and events.



Ashworth College

• United States
• Higher Education
• 100 - 200 Employee

• Senior Curriculum Developer

  • 1997 - 2007

  Senior Curriculum Developer in the Professional Career Education Department for one of the nation’s largest distance education providers. Responsibilities include management and coordination of work for authors, instructors, subject matter experts, and support staff. Duties also include extensive research in selecting and developing curriculum for professional/career programs. In addition to work with the curriculum, also helped manage the development of interactive student systems including, but not limited to, blogs and the Knowledge Base system. ▫ Creation and development of new programs. ▫ Led project to recreate all learning guide printing files upon system crash and loss of master documents. ▫ Hired subject matter experts and maintained and managed staff. ▫ Contributed to and managed professional/career blogs and Knowledge Base internet sites. ▫ Initiated expansion of curriculum to include interactive and hands-on activities and exercises. ▫ Implemented cross-departmental training for all new products.