Implementation Consultant

• Aug 2022 - Present

Professional Services Consultant

• Aug 2016 - Aug 2022

Results oriented Professional Services Consultant role supporting our sales teams in moving opportunities from qualification to full implementation utilizing in-depth knowledge of my insurance clients’ needs and workflows to provide technical guidance and ensure our solutions deliver a high value proposition. My role is accountable for providing Professional Services to our Insurance (Intact, Belair, Travelers, RSA, Economical, etc.) and body shop clients (CSN, Fix Auto, and independents). Here are some of the roles involved: - Worked as a trusted advisor to provide claims solutions to our clients’ daily needs, dealing with all levels of employees from entry level to directors - Performed on-site installation, training, and support of software/ workflow solutions and complex equipment and software systems. - Assisted in the creation of training documentation and certification programs for Audatex products. - Served as the primary liaison for the customer to identify and resolve technical problems. - Met and exceeded all training, client support, implementation and Professional Services targets. - Supported internal teams in the analysis and identification of solutions for the Canadian Marketplace. - Assisted in the testing of new releases, solutions and workflows prior to release to the Canadian Marketplace. - Directly assisted sales team in achieving, meeting or exceeding Audatex stated financial quotas and targets. - Applied and continuously improved implementation, training and support drills to ensure solution adoption

Implementation Consultant

• Aug 2015 - Mar 2016

• Software Implementations - acting as liaison between client and development team for e-commerce websites as well as for CRM/ERP projects • Technical Consultant for Software Implementations in Promotional Products Industry • Customer Service and Technical Support • Software Implementations - acting as liaison between client and development team for e-commerce websites as well as for CRM/ERP projects • Technical Consultant for Software Implementations in Promotional Products Industry • Customer Service and Technical Support

Manager, Operations - Software Customization and Implementation; Data Integration (E-Commerce)

• Sep 2001 - May 2015

SOFTWARE CUSTOMIZATION AND IMPLEMENTATION: • Requirements analysis: Analyzed client needs; offered suggestions, demonstrated how services exceed client expectations while keeping business goals in mind • Estimated and planned each project, assigned company resources and arranged collection of assets as needed • Tracked progress and acted as liaison for both internal and external stakeholders • Provided quality assurance throughout each project and as each major milestone was passed • Assisted clients throughout implementation process to integrate company software within their existing website • Acted as the Subject Matter Expert within the company’s software solutions offering technical guidance and support to both clients and team • Collaborated with development team in creation of new software and applications DATA INTEGRATION (E-Commerce): • Managed team of data retrieval and data entry personnel through all stages of process from initial data request, through data retrieval and manipulation, to finalization of the data for import into company's integrated online store • Initiated development of new software applications to help automate process and minimize human error • Acted as liaison between clients, data team, development team, import team and management across North America and Europe Other general responsibilities included: database creation and management using MS Access and MySQL; ad hoc reporting and analysis using SQL queries; constant work with live data through FTP and database; handling most technical support requests; training team on best practices; quality assurance; web design and editing; business process improvement; creation of supporting documentation and business workflows; providing solutions that meet the functional design and business requirements; interviewing and hiring employees; proof reading of all sales and marketing tools; digital photography; photo editing; creation of various marketing tools for online, print, and trade shows

Software Customization Specialist

• May 2001 - Sep 2001

• Development using company's proprietary software • Quality assurance • Customer service & technical support • Image editing and image preparation Other responsibilities included: web design and editing, graphic design of company marketing tools, proof reading and editing of all sales and marketing tools prior to release. • Development using company's proprietary software • Quality assurance • Customer service & technical support • Image editing and image preparation Other responsibilities included: web design and editing, graphic design of company marketing tools, proof reading and editing of all sales and marketing tools prior to release.

Sales and Customer Service

• 1999 - 2000

• Acted as liaison between insurance companies, therapists and clients to ensure correct and timely delivery of assistive devices for therapeutic purposes • Required in depth product knowledge to assist therapists in making recommendations for clients • Acted as liaison between insurance companies, therapists and clients to ensure correct and timely delivery of assistive devices for therapeutic purposes • Required in depth product knowledge to assist therapists in making recommendations for clients