Experience

Vergo Pest Management Ltd

• United Kingdom
• Facilities Services
• 100 - 200 Employee

• Chief Operating Officer

  • Aug 2022 - Present

• Operations Director

  • Oct 2019 - Aug 2022

  Since Terminix UK acquired the business, I have undertaken the role of Operations Director where I am responsible for the service delivery across all of the operational teams, improving the service delivery and profitability through the introduction of control measures and KPIs that enable us to effectively manage the operation of our business.



MITIE PEST CONTROL LIMITED

• United Kingdom
• Facilities Services
• 1 - 100 Employee

• Head of Central Operations

  • Oct 2018 - Sep 2019

  Part of the Executive Management team brought into manage the acquisition and integration of Mitie Pest control to Rentokil Initial. With the CMA intervention on the deal, I remained with the business playing a key role in the CMA process and subsequent sale of the business to the US based Terminix. Part of the Executive Management team brought into manage the acquisition and integration of Mitie Pest control to Rentokil Initial. With the CMA intervention on the deal, I remained with the business playing a key role in the CMA process and subsequent sale of the business to the US based Terminix.



Prokill Pest Control - Your Local Experts

• United Kingdom
• Environmental Services
• 1 - 100 Employee

• Franchise Manager

  • Oct 2015 - Oct 2018

  Leading all aspects of the Prokill Franchise business for Rentokil Initial, currently consisting of 13 franchisees, including compliance with terms of agreement, field/technical support, digital and conventional marketing, reporting monthly to the MD through comprehensive PowerPoint presentations Implemented an in-house debt collection process, successfully cutting debt by 69%, subsequently asked to support debt collection for a major national client, reducing their debt by 40% (£200k) through similar measures with 90 day debt down by 70% in just 4 months Managed accreditation and renewal process for Prokill and franchisees for Constructionline , Chas, BPCA, implementing procedures to enable franchisees to obtain additional accreditation's Devised an audit process to enable franchisees to prove compliance on standards and procedures Set up cooperative bulk purchasing routes for Prokill Network, negotiating improved deals Produced a clear and solid future franchise model to support existing and recruit new franchisees Sales increased 8%, portfolio growth £139.5K, and network turnover 12%+ (2016 v 2015) and portfolio growth of 85k and sales increase of 10% 2017 v 2016 to date Designed and produce a comprehensive 150 page quarterly franchisee pack containing H&S and technical refresher training and legislation updates, new product launches, marketing and website performance figures aimed at franchisees and their staff to promote continual development Currently launching blogs via social media, coordinating with blog writer on topics and content Producing a range of Sales PDF’s for franchisees to use as sales references and inserts Completing tenders for large business contracts,



Rentokil Pest Control United Kingdom

• United Kingdom
• Facilities Services
• 200 - 300 Employee

• Local Operations Manager

  • Jan 2011 - Sep 2015

  Headed a team of 14 Technicians, 3 Surveyors, a Field Biologist and a Service ManagerOvershot budget by 10% in 2014, 21% in 2013, and 23% in 20153rd place in Branch of the Year awards (2011)Consistently delivered 99.6% of customer contracted visits

• Sales Development Manager

  • Mar 2009 - Dec 2010

  Coached and developed a team of 11 surveyors and 3 operations managers Played a key role in the launch and pilot of Rentokil Indoor sales tele-appointing and Sales Academy projects, with responsibility for the delivery of Rentokil customer proposition sales training courseCoached 6 of the Surveyors who were awarded a place in the Sales Achievers Club (2009)

• Local Surveyor

  • Feb 2006 - Mar 2009