Senior Information Technology Manager

• Dec 2020 - Present

IT Manager

• Mar 2005 - Nov 2019

Responsible for managing all IT hardware, operating systems, network and data center operations, and telecommunication services. Additionally, oversaw the delivery of support services to over 180 users across 11 B-29 subsidiaries. • Directly managed a staff of four. Ensured operational effectiveness through excellent management techniques by prioritizing, assigning, and coordinating work activities. Trained, counselled, and evaluated employee performance, by providing performance improvement plans to actively support the team’s growth and professional development. • Provided project management for all IT integration needs for newly acquired companies. Directly managed physical infrastructure buildouts (power, cabling, environmental/building modifications, and security), infrastructure design, selected and managed voice and data service providers, LAN/WAN implementation, to include deployment and configuration of end-user IT hardware. • Designed, implemented, and managed a single point of contact help desk providing end-user hardware and software support for 500+ employees. Using service management best practices, implemented workflows and procedures to streamline support and escalation to reduce incident time to resolution. • Managed and provided the deployment, monitoring, maintenance, development, upgrades, and support for all IT systems which included servers, PCs, operating systems, hardware, software, peripherals, applications, and telecommunication. • Served as the lead Windows server administrator responsible for the data center and server environment. • Responsible for all network administration and architect functions for a Windows active directory domain structure including security standards (development and implementation), vendor management (network & telecom vendors), implementation, and installation of WAN connectivity. Show less

Project Manager Technical Lead

• Jan 1996 - Dec 2004

Project Management - Completion of live data center migrations completed with minimal downtime, while staying within the scheduled time and budget constraints. Implementation of a hotel property management system and network reorganization allowing the existing 132 hotels to communicate back to the central accounting system. Windows Network administrator / Datacenter Manager - Responsible for domain administration, server management, network infrastructure, and data center architect. Design, test, and implement SQL Database environment, developed external system interfaces for data migration and reporting. Show less

Lead System Analyst

• Jan 1995 - Dec 1996

Developed and installed a network system and integrated database application for the Wet -n-Wild Water World sales department. The user-friendly application tracked all customer information including group reservation, catering, accounts receivable, and facility usage. The Novell NetWare v4.0 network system integrated existing multi-platform computing stations and various peripheral devices. Developed and installed a network system and integrated database application for the Wet -n-Wild Water World sales department. The user-friendly application tracked all customer information including group reservation, catering, accounts receivable, and facility usage. The Novell NetWare v4.0 network system integrated existing multi-platform computing stations and various peripheral devices.

Computer Specialist

• Jan 1992 - Dec 1996

Designed and developed data entry programs and procedures, along with restructured data management and dataset archive policies and procedures. Implemented Novell Netware v4.0 network system including the evaluation, acquisition, and installation of hardware and software. Designed and developed data entry programs and procedures, along with restructured data management and dataset archive policies and procedures. Implemented Novell Netware v4.0 network system including the evaluation, acquisition, and installation of hardware and software.

Network Administrator

• Jan 1990 - Dec 1991

Developed and maintained programs to interface with system applications, control media input/output and allow users to maintain the UNISYS Sperry 5000/95 computer system. Provided technical support in Desert Shield/Desert Storm as the system analyst for SARSS CTASC-II. Developed and maintained programs to interface with system applications, control media input/output and allow users to maintain the UNISYS Sperry 5000/95 computer system. Provided technical support in Desert Shield/Desert Storm as the system analyst for SARSS CTASC-II.

74D10 - Computer Machine Operator

• Jan 1986 - Dec 1990

Managed the operation, maintenance, and security of their UNISYS system. Developed and implemented a configuration management system that controlled over 600 source files used by the Army supply system, SARSS. Provided customer assistance and issue documentation and fixes. Managed the operation, maintenance, and security of their UNISYS system. Developed and implemented a configuration management system that controlled over 600 source files used by the Army supply system, SARSS. Provided customer assistance and issue documentation and fixes.