Experience

California Computer Options, Inc.

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Network Engineer L1

  • Jul 2022 - Present

  ● Installed, configured, and troubleshot hardware and software on over 1000 workstations in the past year, ensuring a 95% up-time rate ● Resolved peripheral issues such as printer and scanner issues and display problems. ● Optimized networks by configuring routers, switches, access points, and firewalls. ● Documented processes, credentials, and site information clearly and concisely. ● Monitored system performance and proactively identified and addressed potential issues before they could impact users. ● Installed and configured networks and networking equipment, ensuring maximum up-time and reliability. ● Conducted site surveys to assess customer needs and develop plans for system upgrades and installation. ● Trained new employees on a variety of processes, including software troubleshooting, hardware repair, and network administration Show less



NetVolutions Technology Group

• United States
• Information Technology & Services
• 1 - 100 Employee

• Help Desk Manager

  • Mar 2020 - Jul 2022

  ● Managed over 200 end users across 30 clients. ● Configured hardware, devices and software to set up workstations for employees. ●Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks. ●Explained technical information in clear terms to non-technical individuals to promote better understanding. ● Installed, modified and repaired software and hardware to resolve technical issues. ●Patched software and installed new versions to eliminate security problems and protect data. ●Trained and supported end-users with software, hardware and network standards and use processes. ● Compiled and accurately entered data for each customer encounter to record in system. ● Documented support interactions for future reference ● Activated accounts for clients interested in new services ●Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution. ●Trained and supported end-users with software, hardware and network standards and use processes Show less



Caring Transitions

• United States
• Individual and Family Services
• 200 - 300 Employee

• Team Member

  • Dec 2019 - May 2020

  ● Ensuring all safety standards are being followed at all times while at a worksite ● Sorting and organizing client belongings to decipher what is to be donated, thrown away or sold at auction ● Photographing items to be listed for sale on the company's online auction site Researching items, writing detailed descriptions and posting items for sale on the company's auction site ●Operated a cash register, helping customers and watching over merchandise at our estate sales. ● Contributed to team success by completing jobs quickly and accurately. Trained new team members by relaying information on company procedures and safety requirements. Show less



USAFact, Inc.

• United States
• Human Resources Services
• 1 - 100 Employee

• Background Investigator

  • Apr 2019 - Aug 2019

  ●Obtained employment verifications through verified sources over the phone and through email ●Inspected Motor Vehicle Reports for discrepancies in the information that was obtained and what was given ● Printed and mailed Adverse Action Letters informing the candidate of their rejection status ● Questioned profession references about candidate work ethic, demeanor, and general skills ● Researched candidate social media profiles ●Worked with courts to obtain criminal records and input the information received into our system. ● Maintained energy and enthusiasm in fast-paced environment. Show less



Bake Tech Pros

• Maintenance Technician

  • Jun 2017 - May 2018

  ● Followed instructions from supervisor regarding daily job tasks and duties. Positively engaged with customers and maintained professional appearance as company representative. ●Continuously adhered to strict regulations as well as detailed instructions, guidelines and specifications. ● Executed tasks within time and budget constraints. ● Safely and effectively handled wide range of cleaning products and solutions. ● Carried out day-day-day duties accurately and efficiently. Show less



loanDepot

• United States
• Financial Services
• 700 & Above Employee

• Document Control Specialist

  • Aug 2013 - Feb 2017

  ●Audited Deed of Trusts, Title Policies, and other TrailingDocuments to ensure all vesting, loan amount, signatures,and verbiage within the document was correct and ready tosend to investors●Corrected inaccurate information by contacting and workingwith title companies, notaries, departments within the company, and occasionally the borrower to correct any mistakes made in the loan process.●Managed multiple investor pipelines, ensuring daily thathundreds to thousands of documents transferred werecorrect, shipped and delivered prior to each individualdocuments deadline.●Prepared, sent and tracked Fedex, UPS, USPS, or courierpackages to investors and borrowers to confirm timelydelivery. Show less

• Image Specialist

  • Jul 2012 - Aug 2013

  ● Processed and prepared loan documentation for review.●Prepared investor packaging that was required to be scannedand uploaded on behalf of title companies into the EmpowerDocumentation software.●Maintained high level of attentiveness throughout eachwork shift to help maintain departmental goals and ensuredinterpersonal standards were achieved.● Filed loan packages alphabetically in a vast storage room.