Experience

Trility Consulting

• United States
• Business Consulting and Services
• 1 - 100 Employee

• Director of Business Development

  • Oct 2022 - Present

  Trility is a business and technology consulting firm that was born in the midwest, and carries its midwest values into every client partnership. No matter our client's size or industry, their satisfaction is always our number one priority. Our practice areas are Software Design and Development, Cloud Engineering, Digital Transformation, and DevOps. I enjoy helping our clients identify technical solutions to meet their business challenges or opportunities. Whether it is helping a client to increase market share or to lower operational costs, I enjoy identifying and implementing solutions that truly move the needle for my clients.



YML

• United States
• Software Development
• 400 - 500 Employee

• Director of Program Management

  • Jan 2022 - Oct 2022

  Director of Program Management who ensures all team members of the PMO excel in seamless delivery and customer satisfaction. In this role I work closely in collaboration with the engineering, design, and quality assurance teams to build digital solutions that both wow our customers, and help them to drive revenue and greater operation efficiencies.Leadership: I manage a team of Senior Program managers, ensuring they (along with their direct reports) have the guidance they need to achieve their career goals.Operations: I ensure that all projects I support (along with projects my direct reports support) have budgets and hours correctly added and updated throughout the project lifecycle.Sales/Growth: I provide support for all pre-sales and sales activities, providing hands-on support for RFI’s and sales pitches to win new opportunities.Delivery: I ensure that all project and program managers are providing the proper visibility to their project stakeholders. This is done by ensuring all weekly status reports provide accurate and timely information on the status of the project. I also ensure all project and program managers are building and maintaining JIRA dashboard that provide true value to their stakeholders, and provides the self-service our stakeholders expect.



Perficient

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Client Services Director

  • May 2018 - Jan 2022

  Client Services Director with a passion for strong delivery, white glove customer service, and sustainable growth. During my three plus years at Perficient, my highlight reel includes:• Delivered Revenue Growtho 2018: 100% Growth (YoY)o 2019: 90% Growth (YoY)o 2020: 85% Growth (YoY)o 2021: 110% Growth (YoY)• Team Footprint Growtho 2018: 20 Consultantso 2019: 38 Consultantso 2020: 62 Consultantso 2021: 122 Consultants• Delivery & Customer Service Excellenceo 2018: 1st Place - Vendor Performance Evaluationo 2019: 1st Place - Vendor Performance Evaluationo 2020: Evaluation paused by clientStrong delivery includes setting clear expectations with the client, ensuring all team members understand the goals of the project, defining what success looks like, and team building to ensure consistent team focus and motivation.White glove customer service includes always being there for the customer, clear and constant communication, being proactive with any needed staffing adjustments, and understanding the customer and their industry to act as a true partner. Organic growth comes from strategic account planning, partnering with solution specialists, building and maintaining a solid pipeline, helping the customer see the value-add (rather than cost), along with the aforementioned strong delivery and white glove customer service.Along with the passionate support of my customer, I also manage a team of nine talented Business Consultants in the St. Louis office, ensuring each consultant has the coaching and support they need to reach their professional goals.



Enterprise Holdings

• United States
• Travel Arrangements
• 700 & Above Employee

• Sr. IT Manager

  • Jun 2016 - May 2018

  Sr. Manager in the Revenue Management (RM) area, a highly visible area to C-level executives, as teams within the RM area directly impact the revenue growth within the company. This RM technical team supports an in-house built solution that allows our Revenue Managers across the world to maintain vehicle rates to ensure the right vehicle, to the right customer, at the right time. Other responsibilities included: • Coaching a team of Developers, BAs, PMs, and QA, ensuring each team member had a clear understanding of expectations, along with a clear plan on how to meet those expectations.• Daily communications with the Business Stakeholders to ensure the team was aligned to the Business goals of the current year along with a three-year roadmap.• Decisive action to address any staffing needs based on changes in scope, budget, or resources.• 24/7 support, including quick and constant communication with our Revenue Managers during any unplanned outages.

• Senior Project Manager

  • Jun 2014 - Jun 2016

  Sr. PM in the IT Marketing Operations area, responsible for delivering advanced technologies that are essential to Direct Marketing and Analytics team to maintain and grow industry-leading customer base. Primary focus is on new development projects and ongoing support of the data and systems required for internal analytics and effective external communications with our loyalty members and retail customers, including the creation of campaigns with the ExactTarget Email Service Provider platform.The scope within this role includes planning, directing, coordinating and monitoring activities of one or more project teams involved in the analysis, design, development and implementation of IT initiatives.



Maritz

• United States
• Business Consulting and Services
• 700 & Above Employee

• Senior Project Manager

  • May 2012 - Jun 2014

  Sr. Project Manager in the Maritz Motivation Solutions Business Unit, responsible for the launch and support of client-facing employee recognition programs. Financial management responsibilities include the management of all project financials, including invoicing, budgeting, and forecasting of future costs and revenue.Development management responsibilities include the management of all project plans and timelines, ensuring that all key milestones are met. Key responsibilities include the elicitation of business and technical requirements, ensuring that scope is clearly defined and client needs are met. Management of the development phase also includes the need to manage all change requests, as scope and business needs change.Support management responsibilities include the utilization of Web trends analytics to create and present site usage presentation for the client. These presentations are critical in providing website feedback, and help to determine ROI. These same metrics also help drive strategic decisions, such as a need for an improved mobile experience on a site. One of my most satisfying accomplishments has been the launching of the largest global program ever at Maritz, spanning over 100 countries, with translations in 9 different languages.



Aspen Marketing

• United States
• Advertising Services
• 200 - 300 Employee

• Project Manager

  • Oct 2011 - May 2012

  Project Manager in the Digital Services department for the industry’s leading marketing firm. Daily management duties include the concurrent management of 4+ projects, each consisting of a team of approximately 6 individuals. Digital initiatives included projects touching social media, mobile devices, search engine optimization, and overall web design. Overall environment is extremely fast paced, with some projects going from design to implementation in only 2 weeks. Each project can also involve requirements that change on an hourly basis. Excellent communication skills (within all levels of the organization) and the ability to multi-task are an absolute must. Both waterfall and agile approaches are utilized in the department.



Yodil

• Project Manager/

  • Jul 2010 - Oct 2011

  PM supporting a large insurance company to build a new web-based interface for the agent branches. PM duties include assigning any open issues or tasks to the appropriate team members, tracking weekly hours for all team members, and working with the project stakeholders to ensure development is focusing on only those items that are top priority for that day. Along with PM duties, I also take on the daily activities of a BA and QA. BA duties include identifying all functional and non-functional requirements through requirements modeling deliverables (Context Diagrams, Event Lists, Process Flows, Use Cases, and Business Requirements Document. QA duties including the daily system and regression testing that is needed due to new releases that are pushed each day.



State Farm

• United States
• Insurance
• 700 & Above Employee

• Lead Business Analyst

  • Sep 2009 - Jul 2010

  Lead BA responsible for building and maintaining an Information Workplace in the Enterprise Internet Solutions area. Responsibilities include coordinating multiple key multi-million-dollar Information Workplace projects that touch all areas of State Farm. These enterprise-wide projects are aimed at providing a digital environment, connecting employees to the information, tools and people they need to efficiently do their job, Daily duties include leading 6+ concurrent efforts, along with managing the funds necessary to deliver each project on time. This includes constant monitoring of the burn rate of each individual project, ensuring other IW Analysts are effectively leading their respective projects, and ensuring that any change in a single project does not affect the timeline of one of the other multiple projects sponsored by the Information Workplace initiative. Overall responsibilities include creating Strategy documents, Business Cases, Statements of Work, RFI’s, RFP’s and Business Requirements. Position demands the ability to multi task, and excellence in communicating with all levels of leadership. Also, a member of the IW Steering Committee, working with upper levels of leadership to ensure the overall strategy of IW aligns with the enterprise.



Aspen Marketing

• United States
• Advertising Services
• 200 - 300 Employee

• Lead Business Analyst

  • Nov 2007 - Sep 2009

  Lead BA in a fast-paced environment for the largest privately-owned marketing company in the United States. Because the department did not consist of Project Managers at the time, the Lead Business Analyst has the demanding job of juggling BA duties with PM duties. Work with Business Partners and other team members to identify key requirements needed to meet aggressive timelines, along with managing the work of other BAs, Developers and QA. Meet daily with team members to discuss previous day’s accomplishments, current tasks and any possible issues that may prevent them from completing their daily tasks. Meet weekly with Business Partners to discuss future enhancements, along with any existing defects that have been logged. These weekly discussions include giving estimates to the Business Partners, and assist in the prioritization of open enhancements and defects. Job duties also include supporting the web-based programs that are deployed, which includes assigning defects and enhancements to developers and analysts.



Mastercard

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Senior Business Analyst

  • Mar 2007 - Nov 2007

  Sr. BA in the Global Corporate Products area, responsible for the creating, implementing and training of a software development life cycle, which consists of implementing the use of Process Maps, Uses Cases, Traceability Matrix and Software Requirement Specifications. Duties included training and implementing the previously mentioned documents in a department that did not participate in a formal development life cycle. This included the managing of other analysts and developers, ensuring they were adhering to the new development life cycle. This managing of other Business Analysts included the weekly reviewing of peer documentation, along with leading training classes to help Analysts, Developers and QA understand the importance of structured requirement documentation. Responsibilities also included leading all phases of the software development life cycle, from Analysis through Post Implementation/Training, along with the overall management of Project Releases. Position demands excellent communication skills across all areas, from Business Partners to Technical Leads.



TEK Systems (State Farm)

• Lead Business Analyst

  • Nov 2005 - Mar 2007

  Lead BA responsible for the identification and translation of business needs into functional and technical requirements for web-based applications. Facilitate daily meetings with Business Partners, Developers, Project Managers, and other Analysts to identify the business needs. Position requires the ability to model current and future functionality, helping to identify any gaps between current functionality and future business visions. Modeling responsibilities include creating Context Diagrams, Event Lists, Process Maps, and Use Cases.



Enterprise

• United States
• Travel Arrangements
• 700 & Above Employee

• Systems Analyst

  • Jul 2003 - Nov 2005

  Responsible for the identification and translation of requirements into functional design specifications for web-based applications. Position entailed identifying tasks, and the task hours or completion dates associated with the Planning, Analysis and Functional Design phases of the project. Conduct review sessions on analysis, functional and technical design specifications. Daily duties included the planning and executing of application testing to validate requirements and adherence to standards, along with the identifying, documenting, and reporting of system defects. Position requires the ability to review data models to validate user requirements and current development standards have been met.



UnitedHealth Group

• Hospitals and Health Care
• 700 & Above Employee

• Business Analyst II

  • Aug 1999 - Jul 2003

  BA in the Service Applications area, working with different business areas and source systems to develop clear and concise requirements for the service applications. Act as the liaison between the Developers and the Business Owners. Develop specifications based on business needs and perform system walk-through with the customer and programming staff. Duties also include the development of detailed test plans, project plans, design documents, and writing SQL statements to pull ad hoc reports based on customer needs. Position includes weekly help desk duties to support all company applications.



American General Finance

• Financial Representative

  • Dec 1997 - Aug 1999

  Financial Representative for a successful and proven lending company. Position entailed both retail lending and basic consumer lending, ranging from small personal loans to large first and second mortgages. The Financial Representative was responsible for generating new business, along with supporting existing retail and personal business, which often including the selling of insurance to the customers and collection of any delinquent payments. Because of these various tasks, the position demanded excellent communication and sales skills.